Banco Santander - 36660 Irapuato

Terrible service, there is no coordination of executives and windows.

Terrible service service to enter executive.

Exelnte service and much faster than other branches

Terrible service, the cashiers never serve and if so they are super slow, customer service is terrible I would give it half a star if it could.

Yesterday his multi-teller kept the tuition I deposited for the UQI, and a guy named Juan Antonio Rodríguez Mondragón, who, according to what I was informed is the deputy director of this branch, told me in a very arrogant way that I decomposed the aforementioned teller, arguing that I had to go the next day to make the clarification, and as a curse it was my turn as an executive to attend to me, and he repeated in the same way that I was to blame for not entering the tickets correctly, which is not true, since on many occasions I have done it the same way! He also told me that the answer to the clarification would last 10 days, I yelled at him that I already needed the money, to which he replied to do whatever I wanted! Of course I got upset, and I told him that if he was the highest authority there, and he left me there with the word in my mouth, until I followed him, and a very kind young lady (Tere) solved the problem for me. People like Mr. Rodríguez should not be in a position with attention to the public, much less as an assistant principal.

Terrible service executives do not give the requested attention, they are not well trained to provide the service and they always have their bad character. The lines last hours, they should remove it if they do not know how to tend and respect the time of the clients.

Terrible service, the executive, instead of answering doubts and concerns of the people who go to the branch, goes out to buy tamales, to cash a check I already have more than 2 hours training and without being able to go to the window.