Euromex Services - 02020 Ciudad de México

Pessimo attention of Maria Salinas, despots to more not to be able; Those who know say that there is nothing worse than a useless with power. If I could find someone to repair my oven outside of Euromex, I would do it with great pleasure so that I don't have to deal with such a despicable person. For now to be patient

We paid for a repair of a refrigerator, of which they told us that the part had not arrived, we requested our money back and to date it has been a martyrdom to be able to contact someone responsible for giving us a response to the return, I do not recommend them Not at all

Pesima attention, was made the payment of a service to two ovens and took 2 weeks without receiving the technician. The wait on the phone is eternal, do not solve anything and pass the ball to each other. It is requested to speak with some manager and they do not deign to communicate it. I do not return to take the services of this fraudulent business. Highly despotated and poorly educated staff

They have the worst after-sales service and installation, they are a headache, I do not recommend at all to buy equipment with them. Euromex, who gives them the same service

TERRIBLE SERVICE. The sales person never answered my emails or my messages on the phone. When I finally managed to get it to be communicated to me, ah because he is the only person in the entire company who can assist me, it took him 1 week to quote me. The payment was made and half a delivery time of 3-4 weeks. It took them 5 and a half and that was because of my insistence and with the manager, because he continued the same of not being able to communicate with the sales manager. Yesterday I received my order but they do not send me the invoice, of course they do not answer the emails. TERRIBLE SERVICE.

You have to be behind them. Those who answer the phone, don't even know what they were for, they're on the moon and that's a bit bad, very bad, it sucks euromex

Terrible service and attention. I do not recommend that you buy ovens with Grupo Alpha, as they will have to deal with Euromex (the company that will service their equipment) and it is a martyrdom. Also, if they buy something in an expo and offer them "2 years of guarantee" and the pearls of the virgin, they will not respect it "because they are two separate companies". I had a serious failure in a furnace, they did not respect the extended warranty and still when URGENTly requesting the parts (and paying for them, they send them by ship and they tell me that it will take more than 2 months.) In the end, the solution to their problem It was not the replacement of 5 thousand pesos but an electronic fuse of 3 pesos (real price), but he had already paid for his replacement. UPDATE 4 MONTHS AFTER. I had a flaw in another computer that I bought with them. It took 2 months to schedule the visit for review (I had to buy another equipment since the operation did not give me) and they have been sending me parts for 4 months now. Terrible service. Update 6 / May / 19. They sent me the parts after 6 months of requesting them and after 8 months of the equipment failed. They charged me twice what they originally told me they cost (5mil pesos) and they turned out to be 3 plastic pieces of no more than 8cm in diameter, which would probably break again.

Slow, informal, inefficient, unprofessional, they appear to be a company that knows what it is doing, but it is quite the opposite, they spend their time throwing the ball with each other and no one is responsible for the work they should do, alpha simet / euromex the perfect duo of ineptitude and irresponsibility