Kavak Polanco - 11529 Ciudad de México

Take the truck that I bought 3 times for the same problem and they still don't fix it, waiting more than a month to get it fixed. Really lousy after sales service. Applying for the guarantee in my case has been a real nightmare. I think it's best to buy from a used dealer or a private individual and take it to a mechanic to check it out. Paying that extra for a Kavak car because of the famous guarantee is not worth it.

My experience was bad this time, the time it took to fix my car was too long, they said they were detailing it for safety and in the end they gave me everything dirty and messy...they even left the engine cover loose! I think that Kavak is a good option to buy a used car, but they must be prepared to face an after-sales service that is still deficient.

In my opinion, very bad service from Antara warranties, they kept my truck for 2 weeks to fix mechanical details that it had since I bought it and I didn't realize it. that I had to pick it up at kavak molier a few streets away and there they kept me for 1 hour more and in the end at the time of delivery they gave it to me all dirty without washing and all full of grease ??

We went to the warranty of the car we bought, they need to have more communication within their own structure, they spoke to us an hour after we left it so that we could go through it because it was ready, and when we arrived it turned out that no, that they had made a mistake and that they had just put it to diagnosis, after a lapse of about 3 hours they now asked us to go for it and when we received it they had solved a problem but they did not give us another one so we are going to have to go again. They also lack organization because they take a long time to deliver you, they have you standing there at the door and only a few offer to go to a waiting room that they have. The staff that delivers you has a good attitude but they need better handling of the customer because then they don't even know what to answer you. If you have to go for warranty, service or to see a car, I recommend you go as early as you can and consider that you can lose the whole day there.

I took my car to the total kavak guarantee because the LDR bulbs did not work, the attention of the person who attended us was a bit unprofessional, they fixed it but they said that my car worked fine that it had nothing, it was 6:30 in the late and told us that we could go through it the next day, the next day I needed to occupy it so I requested delivery that same day, the person told us that if we could go through it, they had just finished washing it and would deliver it; but that someone else would deliver it because she had to go. We arrived at the branch to pick up the car. Oh surprise! The car was delivered by another person but it was totally dirty, full of splashes on the door, we made the comment to the person who delivered it to us, I asked to speak with a person in charge and it turns out that there was no one in charge. What kind of company does not have a manager? Is it necessary to lie? They should improve the service in all aspects, it is not the first time that I have had a problem with them. Update:04/27/22 I brought my car back, I trusted them again, we were waiting for a quote that never came, we waited a little more than a week for them to tell us to just pick up the car, during this process, once we left the car They communicated to find out if he had already dropped it off, asking the same thing, indeed, their system is disgusting, they brought us from one place to another and nobody answered. By the way, if you want to make a complaint, I don't know if luckily that day the screens weren't working. They told us that they were taking a long time because they washed and sanitized the car, when they delivered it you can imagine what happened, I attached the photos KAVAK YOU ARE DISGUSTING!