Protour Servicio Automotríz Suc. San Manuel - 72570 Puebla

They are good at what they do but they want to put extra pieces in you

Excellent service

Excellent service and attention. The manager is very attentive. Congratulations.

Good place and good attention, they give you options within the evaluation of your car, fast service although from my point of view, I am not sure if the full service I requested was performed and they could not diagnose a fault in my car.

They stole the battery from us in front of the Walmart, but they, in addition to having the right batteries, helped push the car to their workshop. They were very friendly and gave good service. We were satisfied.

Do not go, at first very kind, They do not comply with what they offer. They do not install original parts. They do patches and jobs without consulting your approval. Your car leaves your workshop and a few days after the failures begin, you come back to claim and it turns out that it was not there where they put their hand. They damage your vehicle. And to top it off, you call their matrix and they never link you with the person in charge of solving the poor attention towards a client, the person who answers the phone takes your data, promised that someone will call you (something that never happens) And they say "professionals." All of the above was my personal experience, maybe I had bad luck. Maybe it's not the fault of the owners of that company. Maybe it's just the negligence of some poorly trained staff.

bad management, bad service, I just wanted to change my brake pads and check the brakes, I asked them if they had the brake pads there, and in what time they put them on because they were in a hurry, to which they answered me that if they had them there and that in average hra. Towards work, I spend more than an hour. In the first place, they did not have the brake pads there in their workshop, in the second place they brought some brake pads that were not the ones from my truck, they made a mistake, they sent them to change, and to me each time later. I was very annoyed, I told the manager that this service was about, because from the beginning I asked them if they had them and the time it took to place them, and I comment annoying because I immediately paid for the service and it was not In the time they said ... then if from the beginning they told me the truth that they didn't have the bullets there and that they were going to take longer, I won't stay and look for another place. Then it is not worth it, that little that they tell you something that is not ... bad service, bad administration, and finally, as well as their service is negligent, they should forgive something $$$, for the loss of time or some something else that happens to someone else ...

Good service, good location, the employees are very friendly but their prices in some services are a bit high, they invoice at the moment and they have promotions for months without interest