Puerto Vallarta Tours - 48380 Puerto Vallarta

Our driver was so freaking sweet. He even offered to make an additional stop at a pharmacy or store if we needed anything before we got to our resort. He was so friendly. Great first encounter being in Puerto Vallarta.

This tour wasn't. We didn't end up going on it. We spent a lot of time trying to find where we were supposed to meet. My phone wouldn't open the directions. I found phone numbers which didn't give the area code which was necessary. It was very frustrating especially since I had been told that someone would meet us. (I don't know how that would have happened, so maybe I misunderstood.) I left a message on Facebook, tried calling every number I could find on the website/email message without success. Someone from the company finally called me. At first they weren't going to refund my money which was disappointing, but after reviewing the information, all of the tour price was refunded. If I'd been a little smarter, I would have brought the written instructions with me. One other thing, we didn't know the name of the tour company we were going with. That would have helped. We had a tour through Johann and Sandra's company the next day in Mazatlan which we enjoyed. They sent directions in an email that I could open. So I was very unhappy about not being able to go on the tour, but I was happy that they refunded our money and made sure we could find the Mazatlan tour.

It was great value! The group was small so it felt personalized. All of the guides were awesome, we had Eli, Oswaldo, and Eric, (and the captain Alejandro). They took us to the main snorkeling spots before the big groups arrived so it wasn’t crowded, and spent just the right amount of time at each. They were friendly and had a good energy- I would definitely recommend this to others.

I booked a private scuba tour just two days in advance, but got an email confirmation right away and our boat driver, David, showed up as planned and was very friendly and helpful. This was a great option for a short outing with a small group of people. Super fun!

Excellent customer service and accommodations. Great communication with staff and friendly. Helped me with all the tours and airport transfer I booked. Will use them again and again in the future. Thank you!

The Rhythm of the Night was good and I would recommend it overall. The food and dinner service was also good. The private beach/cove is beautiful. The show itself could have been longer and it was difficult to follow the storyline/plot if there was one. My favorite part of the tour was our crew on the boat. They were entertaining. The boat ride to and from Rhythm of the Night is long, but I assume the boat travels slow for safety reasons.

PV Tours has surpassed my expectations. From the start of the inquiry email to the end of the physical tour, their services have been exceptional. I was interested in booking a private cruise tour for a wedding group and contacted the company. Even on the email, I could sense the sweetness and professionalism of the associates. They were extremely informative and patient with me as I continuously asked questions and made changes. Our email chain probably has more than 30 emails! On the day of the tour I had to add two more passengers and they were happy to accommodate. As we arrived on the boat the crew members were welcoming and attentive. Unfortunately, the water was not in our favor and some of our guests needed to get off the boat halfway. The crew members quickly readjusted our course and set up a small boat to pick up the guests to get to a nearby pier. Everyone was very appreciative and complimented on the services all night. We got lucky and spotted two whales. It was an amazing evening. I would definitely recommend this tour company!

We had an amazing experience snorkeling with our guide Carlos and our captain Alex. Carlos was professional, funny, and very knowledgeable about the area. They even made sure to stop and pick up trash from the water! We had a blast and will come back to use Puerta Vallarta Tours again!