Refaccionaria Ortiz - 48315 Puerto Vallarta

Very good service, excellent attention and guidance from you to your customers

Excellent service, very fast and its prices quite accessible

I honestly can't believe that there are workshops like this one, the service they provide you is a total shame, the lies they tell you and how they do everything possible to try to charge you more every time they have, they take full advantage of trust and misinformation of the people, I do not recommend this workshop at all, it is a total disgrace.

They need a better shop manager. To check the cars before delivering them, to give you the details and faults of the car. I took my car to change a motor mount, it lasted a week and two days. When I picked it up it had a squeak inside, I left it for another week to change a band. When I picked it up it went a kilometer and it turned off, I returned it but they said it was fine. That they were unaware of the fault. They took an electrician, they determined that it was that the weather band was not well placed, they returned to the workshop for other days there. Finally they said to leave it in the electric car because they did not specialize in this. With everything that was put, he paid just over 7000 thousand and it did not turn out well. He is currently in the electric car. Failure not found yet. I also have to say that apparently many of them are family because they leave before their time because when the car is delivered, it turns out that the mechanic is not there because he left before time. The assistant was absent, another left on disability. They do what the employees want. I recommend that you pick up the car two or three hours before so that the person who repaired the car is present. When the car is delivered to you, do not leave without testing it, that is, taking a walk to make sure it turned out well, because the workshop manager does not check them. Do not make the mistake of paying, because once you pay they do not care, they do not return your money. I'm already going for the month and my car is still in the electric car.

How difficult it is to find a good mechanic in Puerto Vallarta, I tried this workshop because it looks very complete. I had the WORST experience I have ever had, they are badly done, expensive and to a certain extent liars, I really felt cheated with their service, the initial price was 7 thousand pesos and I ended up paying just over 20 thousand pesos and in the end it was not good at all the car. After 2 months I went to another mechanic and I told him about the repairs that had been done to me and he told me that the job looked like it was badly done, and I didn't even want to go back to claim because what I least want is to step on this again workshop.

Excellent treatment, quality and service, very professional. Highly recommended. ??