Servicio Técnico de Linea Blanca (SIRTEC) - 14250 Ciudad de México

Terrible service, very arrogant technicians and clowns, better to look for another alternative.

They did not show up for my service, they did not even notify me that they would not go. They were waiting for them and nothing, zero follow-up.

Bad and expensive. They charged me almost three thousand pesos to compose a refrigerator and they left it working badly and with noises that it didn't have before. They say to give guarantee, but they do not respond.

Good attention, good explanation, friendly technicians, good price and it only took 2 days as they had told me. I highly recommend them

POOR PERSON TRAINING, POOR SERVICE FOLLOW-UP AND POOR ATTENTION. The first technician never knew what was wrong with my refrigerator after 3 visits. When I contacted the company, I was offered to change the technician for an experienced supervisor (Oscar) who did not show up for the appointment and only sent the same inexperienced technician to put a used and beaten door on which I was never informed that it would be the one. solution or instead make an adjustment (dummy) so that my refrigerator worked, and obviously to charge that new service that implicit in my complaint, did not work. Later they promised to send the "Supervisor" who did not arrive for the second time to the appointment and when I called him the assistant replied that: Mr. Oscar was in a service; and never returned calls or attended my home. So far when trying to contact me with the offices there are no supervisors, they are all in meetings, they let the phone ring and if I try to contact the supposed supervisor Oscar, they divert the calls. In summary, they do not give me an answer and everything to not give the service and shamelessly steal the payments that have already been made. -It goes without saying that this problem has been going on for more than a month and a half-

Very good service from the telephone area, the very kind lady explained to me the procedure to send the technician to my home, as for the technicians I understood all the problem that my refrigerator had, it took 2 days because it was a card issue but the same day It would have been repaired, my fridge is working perfectly. I highly recommend them.

A couple of guys arrived with a very bad presence which I did not judge because the important thing was their work. They quoted me $3,200.00 to replace the dryer motor. When they came to fix it they didn't bring any motor, they disconnected all the sensors of the washing machine, obviously they left the dryer broken and now the very kind lady says that they won't send anyone because they don't have staff. In addition to the guys being super arrogant. This company is dedicated to stealing from people. We will make a demand in the PROFECO.