Sunset Royal Beach - 77500 Cancún

They have a great staff. Alberto greets you he is a great guy. Luis is a great drink guy by the pool. Ana cleans better then everyone. Could improve on the food a little but really a nice place.

You couldn't ask for a better location. There isn't a bad view, all are water views, most beach and others of the lagoon. The beach is ideal. Soft sand and is kept immaculately. There are plenty of places to set up on the beach under some shade. The pool is perfect for relaxing or kiddos. There is a shallow, one foot deep, surround and the rest is about four feet deep. There's a bar and snacks close by to the pool too. They food was good. Nothing was disappointing, but the Mexican food was the best by far. Room service was pretty quick and definitely easy. Our room was very nice. It had a great balcony with seating. The design wasn't the most modern but everything was in good shape and very clean. The staff were all very friendly and exceptionally helpful. Not everyone spoke fluently in English but we had no issues communicating. If you have a lot of electronics, I recommend a brick with multiple ports because there aren't tons of plugs next to the beds. As an all inclusive, this was truly a vacation. Everything needed to relax was there and no need to lift a finger.

We had a wonderful time over the past week. Food was very tasty and service was great. The tequila excursion was especially nice with a beautiful setting for pictures. Housekeepers were most willing to please though the limited English presented some challenges. This place is in the process of being upgraded. There is a shuttle that runs every hour between sister properties for convenience.

Front desk service is hit and miss at this hotel. The rooms were incredible clean and the house keepers are extremely nice and respectful. Why two stars? Because I had a front desk manager during dinner inform me that they are out of masks, nor could i wear a cloth mask. The manager told my pregnant wife that we could eat outside in the rain. That experience has left a bad taste in my mouth. I doubt we will return.

The beach was beautiful and the resort was excellent. The food was also good. People were nice. If there is one question or suggestion is that the lobby entertainment always ended at 11pm. I'm sure there's a reason but I would've wanted to enjoy it until 1am at least. my moms friend got married there and they were very accommodating. I spent my bday there and requested a small cake and they delivered. I recommend it.

We visited from one of the partner resorts. The beach is absolutely beautiful, and there is plenty of seating for everyone. Service was great, the pool was nice. Unfortunately the food and drinks were just ok. I'd be shocked if my Miami Vice actually had any alcohol in it. And the food was less than delicious. Great to hang out at the beach and pool for the day though!

My overall experience was great! I don't know what 5 star rating the hotel uses but I was a little disappointed being that it was rated 5 stars. The check in process went well. I LOVED that your room key was a wrist band and not a card key. The room was small and had ABSOLUTELY NO PRIVACY!!! The toilet area and shower had frosted doors and no solid wall separating the bathroom area from the sleeping area (I hated this the most). Then one day our toilet wouldn't flush and when we called for assistance, they came to plung it but told us that the water was off throughout the hotel. It took them 3 times total and 2 days to fix our toilet issue. That was EXTREMELY inconvenient. We had a nice balcony with chairs and a table that had a view of the lagoon and the beach beyond that. When booking the resort they asked if there were any dietary restrictions. I mentioned that I was Vegan. I would have rathered they not even ask because there was absolutely no consideration for that. I even ordered oatmeal from room service and it was swimming in milk ??‍♀️. The facilities were standard. The restaurant food was not consistent but the staff did try to accommodate my special food requests. I didn't understand why we had to give our room number to "check out" towels when going to the beach and upon returning them that wasn't noted. We were confused because we saw other guests leaving their towels out that were later collected by hotel staff. The access to the beach was THE BEST part!!! It was a breathtaking view and experience. I also liked that they had nightly shows in their outdoor theater and entertainment in the hotel lobby. That was fun. I attended a timeshare presentation and wasn't impressed. When I travel there in the future, I would not return to this hotel.

Overall nice place, clean and all-inclusive available. Great view to the beach from the rooms. Some Staff had the $$ sign in their eyes when they looked at us. Snobby at checkout when you're past 4pm. We had a late flight so didn't get picked up till after 530pm, 4pm forward we were technically nobodies. Bar 95% lonely, except 1 night we gathered many people and made new friends. ? Hector at the bar was the only down to earth human being at this ace however. Treated us like guests but also like buddies. ? Concierge when we asked many questions on tours etc we got the stinkeye. Liliana was cool but forgot to book our tours and lost a day of fun.