Zoetry Villa Rolandi Isla Mujeres Cancun - 77400 Isla Mujeres

Isle Mujeres and this beautiful accommodations. Staff went above and beyond. Absolutely so wonderful and beautiful views. Food was best in Mexico. Would return for sure !

As an UVC Member since 2019, this was our 8th AM Resorts brand visit. Our expectations may have been over inflated due to the excellent service and facilities in the other brands (Secrets, Dreams, and Now) that we have enjoyed. It was our understanding that Zoëtry was to be the extra special pampered site due to the boutique style resort with only 35 rooms. Unfortunately, for my wife and I, the 40th wedding anniversary we celebrate at this resort met many disappointments such as over promised services, over looked requests, deferred maintenance issue in our room, and a terrible experience with the golf cart company the resort partners with to provide guest rentals. The bright spot of the resort were the hard working pool & beach waiters Ulysses & Jabar. The spa and activities coordinator Leo also was a pleasant person that provided some unexpected pampering by the pool. Summary- the resort is dated and offers little variety. If you like old school, low tech just lounging at the pool all day, and eating the same restaurant for breakfast & lunch then an additional choice for dinner. This is your spot, as it is very quiet, and the food is very good, and you don't need to make a lot of choices. But if your expectations are for a five star resort with individual special treatment from the entire staff, look elsewhere.

Everything is delicious at Rolandi! We were a table of 7 and each dish ordered was a a hit! The cabundant were really fresh and abondant, the pasta cooked al dente and nicely seasoned; the fish fresh, tender and flavorful. To top it all, the outdoor dinning is a large room with huge open windows right on the turquoise ocean: a delight for the eyes and the palate!

My wife and I selected this resort for our honeymoon as it promised a small, intimate experience, perfect for a romantic getaway. What we actually received was incredibly poor service, poor staffing, not enough space (pool chairs, beach chairs, etc.), and all around mediocre quality. The low-light of the trip was when I got food poisoning from their restaurant and two days later, my wife had the exact same symptoms. Instead of taking any culpability or offering to make it up to us in any way, the hotel staff tried to pin the blame on us eating outside food, despite us eating the exact same things off resort and not getting sick on the same day. Overall, I cannot recommend this resort to anyone, especially younger couples as they seemed to give similar service to the other younger couples. The only reason this review is not one star was a few staff members who provided excellent service and a very good spa experience.

Terrific dining room with open window ocean views, great lunch menu, one of the best red snappers I've ever had, great staff. Not inexpensive for La Isla.

Overpriced, Pool needs more staff to address customers beverage orders, the pool seats need addressing BADLY! ~ If you don't reserve a seat (put personal item on it) by 7am You will not get a pool seat all day.  The staff is attentive but not as much as I would expect for the cost.  Rooms are average for cost, attention to detail is lacking (we received sheets with blood stains, shower leaks because lacking seals, bug curtains that go around bed were way to small and fell of easily (0 bug problems so it was fine), not all shower fixtures worked, the furniture is too outdated, beds are VERY firm, no UVC area, food is 7.5 out of 10 from my experience.  I did love the 3-cheese stuffed pasta, I would give that a 12/10... Their pizzas are 2/10.  The positive, the staff were really nice, all of them, INCLUDING the boat drivers! Thanks for the great experience and fun times! they were a joy to be around and deal with and helped in any way they could, the staff experience definitely superseded the room experience.  (We had an above cost room, but at this price point that's irrelevant.) The Beach is nice, you can snorkel, under the docks are the hiding spots,  HOWEVER, the dolphin exhibits recently moved VERY close to the resort and all the traffic makes the water a bit murky so it's harder to see the later it gets in the day.   OVERSALL ranking (for normal at desk asking price of about $1,000,00 US a night regarding staff, food, all dining, pools everything) 65/100. Would I go back.. I would go to Mia Reef Isla Mujeres instead.

We enjoyed everyone of the worker. It was beautiful of course. Our room was nice. There were no kids when we went so it was even better. The food was delicious and plenty. Room service was awesome. They had slight problems doing everything daily that was promised on the website. So when they wanted to sale us on buying into the club for discounts we had a slight problem. If you can't do what you promise us on the website that got us to pay full price. Why would we believe as a member you would treat me better. Oh and Zoetry has been bought out by the Hyatt and big business will make things go even cheaper.

We stayed there three nights for my wife's birthday. A beautiful villa resort with impeccable customer service by the staff! Dolce, who runs the 7-star restaurant on the premises, provided great personal service to my wife for her birthday dinner. A huge thank you to the lovely lady for her great service and pleasant personality! I would highly recommend this tranquil, scenic resort. Exactly as advertised and you will not be disappointed!