AB Car Rental & Trucks - 15520 Ciudad de México

The company has affordable costs. The bad; I requested my rent 1 month in advance, the day I had to pick up the unit, they gave me a unit from the year 2014 (they will offer me units from the year 2018, 2017 or 2016 maximum). It had an unpleasant smell, but you got used to it. When I picked up the unit, my appointment was at 6:00 p.m. (I arrived at 6:15 p.m.) and it was delivered to me until 9:00 p.m. or 9:20 p.m. I don't remember. The first unit they gave me, did not turn on ... something was missing in the battery. The second unit they gave me (in exchange for the first) did not have any gasoline, which is why it is a stressful moment to find a gas station so late at night. There is no parking nearby, there is only a ball of chacas (a concentric mafia of the place) separating places with old tires. The good; as I already said, the prices are very affordable. The attention by the staff, regardless of the shift, is very efficient, attentive and above all friendly. Despite the setback, they were able to fix the unit's problem. It didn't increase the cost even though they gave me a larger unit. The delivery schedule was modified due to the setback and the cost did not increase. Conclusion; As you treat the staff, you will be treated. The company is good. Just go with time

Terrible telephone service, the lady who attends scolds you and speaks annoyingly to you, just talk to request a quote, with that service of course I will not hire them

POOR OPTION They make you sign a contract in which, in case of total loss or theft, you will pay the deductible of 10% of the value of the car (and 5% in partial loss). This is because, at least the car they rented me, does not have insurance for rental cars. They gave me the car without gasoline, when you return it, they do not compensate you for what could be left over. The tires were smooth and with the rain this is a real danger! Check this well before wasting time going to their offices.

This company is a scam so be very careful. 1) they tell you that the car has wide coverage but when you pick up the car they make you sign where the self is responsible in case of an accident. In addition, the car they gave us was in the name of another person and they told us that if there was an accident we would say that the car is borrowed and not rented. 2) The car did not start well and was mistreated inside and outside the vehicle. They also handed us the car without gas. 3) The service is very bad and they are thugs. After delivering the vehicle, we forgot a bag with some gifts we brought and when we called the first thing they told us is that they were not responsible and it turns out that the bag disappeared without anyone knowing. 4) seat belts do not work so they put the lives of families at risk. I think the cars do not want to carry insurance but they charge you according to broad coverage. It's a shame there are people like that. I hope this can be done before renting with them.

Terrible attention. Silvia Valadez attended to me, she answers rudely and mentions that she is the only person who attends. I asked him to speak to someone else and he hung up the call. I speak to the phone of the page and nobody answers. What a horror of place and service. I'm surprised it's still open.

The WORST PLACE TO RENT, in short, it took two days for them to answer the phone, I made an appointment to go personally to have them attend to me at the branch, when I arrived nobody knew anything, they said that the person in charge was not there, they did not know if there were cars. CAREFUL! I doubt the veracity of this place smells like fraud. I went to Heartz and in 5 min they solved me.

The service is not professional at all. The boy who was at the reception has to talk to his aunt to see if he can rent it but then the aunt says to talk to the uncle to see what he thinks. 0 Professional service I recommend that you go to Mex Rent a Car the prices are the same as those according to them and the deposit they ask for is very little and with 100% insurance

It is a good option in the end they did not have the requested vehicle and they charged a little more for the vehicle provided even though it was similar. However, the rent had not been complicated until now. We are still waiting for the deposit refund.