ABA de Chubb Seguros: CV Morones - 64710 Monterrey

I will give my opinion regarding the issue of self-relief since this building/branch is where the procedure is carried out. From the date of my accident, it took 2 weeks to calculate the amount of the deductible in order to authorize whether or not to apply this benefit. It is worth mentioning that in the workshop they told me that it would take approximately 3 to 4 weeks to have my car ready. I dialed several times to request the requirements, which are to send a valid driver's license in PDF, INE, car delivery slip to the workshop and workshop valuation slip. When I sent them, they told me that they did not have units available but that as soon as they had one they would contact me to schedule a delivery appointment. The next day they call me to tell me that they already have a list and the deliveries are at 12 pm (as well as the return). Finally, they ask you for a $4,000 deposit as a guarantee with a CREDIT CARD so that they can take it into consideration. Same as returned when delivering the car. I had no problem, the process was slow and therefore the 4-star rating, but it is only a matter of waiting for the damage valuation area to know how much the deductible will be and to authorize the auto relief. They lent me a KIA Rio car (it is the type of unit that applies for Auto Relevo Plus), with a 3/4 tank level (which obviously must be returned the same), for a period of 15 days.