ADT Guadalajara - 45050 Zapopan

LOUSY SERVICE, you try to communicate to solve a problem with the Alarm and when you call it does not link or if you link they hang you, the website numbers do not give, the customer service forms within the website do not allow you to enter characters and more than 20 minutes waiting and NO ONE ANSWERS.

It is THE WORST OF SERVICES I have received. I tried several times to communicate. On one of my calls, I waited an hour and 30 minutes for someone to answer, and they never answered. The other calls had a wait of approximately 15 or 20 minutes and NO ONE ANSWERS. I NEVER recommend or recommend this service. I rated them with a star not because they deserve it but because if I did not mark it, my comment could not be published, but they do not deserve one.

Terrible service. I hired and they didn't send me the invoices. I tried to communicate and they never answered. I immediately began to be harassed by an ALORICA collection company. I contacted and informed them that I had not received the bill for the month they were claiming me as missing and mockingly told me it was not their problem. I contacted adt they didn't answer. Until the collection company gave me another number that I called. It took days to answer me they passed me the data of the missing month and the current month that had not been sent either. I asked to raise a complaint for not receiving the notice of the invoice or the invoice and they refused to raise that complaint. They gave me information that to cancel I had to pay breach of contract and one more month of service. I was clarified that his company is not and has no attention to the client and that only cancellation for failure or failure in the monitoring service applies and that I could not raise the complaint for lack of billing or notice of the same.Prosedi to make the payment and when I arrived home the service was canceled dated May 19 even though I had already made the missing payment and the May payment. They are charging me according to them June.July.August for a service that has not been provided and which has been canceled by them since May 19. DO NOT BE FOOLED.

Stay away from this company, I have been a customer for 15 years and have a poor service, from the security side, if the alarm is activated at your home, a private security person comes in who cannot enter the home, you have to enter you only to verify that there are no thieves, with the possibility that they are there and harm you; When you want to cancel, it takes up to 2 months for you to cancel your account, just for the fact that this is their policies, it is worth clarifying that those 2 months that you no longer want service you will pay anyway, also the team already they don't uninstall it, you have to do that process; Do not even think about wanting to change your address, it takes 1 month to go to remove the equipment from the address and 3 more months after removing it to install it in the new one, in addition you must pay these 4 months that you no longer use the service with the promise that after being installed they will discount your invoice, another problem is that when you dial to make that bonus effective, there is never the supervisor who can authorize it, it takes 1 week because he was never at any business hours and it was until he was angry I demanded of them. The worst thing of all is when you request information such as data to pay, they give it to you badly and when you communicate again they get upset when you make them see their error. They are honestly safer without this service.

The worst experience in security. They put on the equipment and go away: literal. It only works for false alarms. Twice I have had emergencies and they never answered the call. The equipment failed just after the warranty expired. Payment receipts never arrive. A disastrous experience. To sue them.

The worst alarm service, they do not respond when they are required, the attention is terrible, nobody knows how to give an explanation and everything is supposed. And worst of all, they fail to fulfill their promotions. Be careful when they tell you that they give you something after the term they will charge you or take it away. Review the contract well or preferably or contract with them. This, far from being a security company, they are only good at collecting, that is, if it is a success, their collection on time and with high facilities. I think they should change their twist.

I have been trying to communicate for two days so that they can check the system for an alarm notice, which marked the alphanumeric box and they do not answer or it says dialing error. I don't know if their phone numbers are out of date.

very bad service, terrible, they don't answer the phones, the number of customer service is restricted, in the chat they cut off communication on purpose, the alarms fail too much, total, there is no one to solve the problems, I make the recommendation to look for others options in security matters, because this company does not give me the security I need, or the attention or anything, very bad service, I do not recommend it.