Aeroméxico Xalapa Centro - 91000 Xalapa-Enríquez

Zero: Bad service, they don't want to move a finger to help you

It was not open and the phone did not solve my problem.

Zero kindness, reports given wrongly. I had to call Mexico to give me the real prices of what I asked for.

very bad attention. I am a foreigner and I have been 5 days and even my luggage does not appear. I have called many times and only lies give me. How can this airline be sued?

I understand the contingency, but not that they themselves are not clear about Aeroméxico's policies, not that they attend to me through the closed door or that the boxer they have inside the office is barking at me. Terrible service.

Of 4 airlines in which I have been, AeroMexico without a doubt the worst. Delays to let us out of the plane, a connection I had was delayed for 6 hours due to bad weather (totally understandable) and when we asked what we could do during that time they only replied "there fix it yourselves" around 3am that was very cold waiting for the flight that had been delayed, I went to ask for one of those blankets that they give away and the manager told me: "there are no more, it's that these are set aside for the delayed flight to Toronto" anyway. I give them 1 star because I can't give them 0 but from now on I will always avoid traveling with them.

They disappoint the trust of users, I bought my ticket from Veracruz -Heriberto Jara airport- to Chihuahua with a long time and later they inform me that there were important modifications in flight 2400, so I found out that my return flight from Mexico City would leave more late, and well I accepted. But one after another in Chihuahua at the time of checking in, this May 20, 2018, they assisted me in the second module from right to left, the person told me that he could not give me the boarding pass because the name, when I correctly entered my name in the system, there at that time, three people had the same problem, and he did not give me the boarding pass when I had paid the cost of an additional suitcase. Now why pay for an additional suitcase because I can't carry too much weight, but this man didn't hear anything. he just took me to the machine and printed the ticket for me there. I am outraged that you have that type of tracalerías, because one has already paid and then they do not reimburse you for this. What a shame I am because I trusted you for this trip.

Due to the Pandemic it is closed, however they could attend with health measures, I called them and asked they resolved a situation and they did not want to. Although I go to Xalapa often, I will never seek their services.