AFIRME Plaza de la República - Cuauhtémoc

Very bad service, the staff does not know how to attend, it seems that they are very busy, but they do not do anything, they tend to one person per hour, as if we had the time to wait for them. Terrible service. ???

I swear to you that if I had Juan Manuel Villarreal Montemayor in front of me I would tell him: that his bank falls and does not grow because of the staff he has. They really should give them customer service training. Nobody pays attention to you. I went to a mortgage loan because I thought I could pass my mortgage, I was received by a certain Silvia Itandehui (I don't know if she writes like that) who according to her was the only one who knew how to be super rude (by the way). She did not attend to me because she saw Broker. Then his boss arrived, a certain Alejandro, the worst executive manager, whatever he has ever dealt with. He told me to talk but that he was going to a meeting. I mean, he was going to leave me talking alone. This is not how customers are treated. Maybe your rate is not bad. But its despotic, arrogant and nefarious people keep the bank from growing. If you want a trustworthy bank with good care, go to anyone except this one. I wanted to be part of affirme because I know that it is a bank with Mexican capital. But it was a disappointment. If you don't want to have a bad time, I don't recommend it at all.

Never before have I felt so ignored as in this branch. They don't give you a turn. I had to go ask two different executives twice and they answer you in a bad way. They have you waiting a long time. And they don't care what observations you make to them. Bad attention. If you don't have something to come here, really, don't come.

Terrible service and customer service, there is only one person who knows how to help and that is why a huge line forms, 2 hours to attend to me. Very very bad, never come or open accounts in this bank

I went to deal with the integration of documentation for the collection of stolen car, total loss. Good attention, appointment in a cubicle with an executive who guides well, it is not fast, but after waiting, they give you good treatment. I hope that my procedure goes out on time, to collect, and that the payment is fair. No complaint, other customers with whom I exchange comments, if with complaints.