Afore invercap - 77500 Cancún

Very bad service

Due to the pandemic, they have a very inefficient appointment system, in Cancun they only give one appointment per hour and are scheduled two weeks in advance. They don't say you have to make an appointment on their website. In addition, its staff has little judgment and tolerance to listen to its customers

I have 2 months so they can give me some of my money, in May I made an appointment to be able to use my money which they told me I had a bad data which I had to correct, they gave me what I should do and I did it but right there They told me to ask for another appointment to be able to correct that information. But they had further commented that the aid withdrawal could proceed right there. They told me that it is not so, now I have to make another appointment to request my money, that is, another month for an appointment and another month to receive my money. Incredible that in this crisis they have put thus to withdraw my money which they are not giving me. Invercap very bad so far they should be more aware that if you already spoke for a date you should not do the same again. incredible lack of commitment to people who have an economic crisis.

Excellent atention Practical and excellent results.

Good night netizens because now I bring a horror story with these inept people that happened in the cancun av office. Bonampak where Ms. Ana Patricia Mendoza is in charge in theory because they are useless, but it turns out that I go to request a STATEMENT OF ACCOUNT of a deceased unfortunately and the first answer is NO, CANNOT, NO X, NO X when by law we have the right to request it whenever we want, obviously they do not even have the descent to tell a senior citizen to sit down, go out shouting and comment, wait there as if they were doing us a favor they commented that they do not have supervisors that do not exist and that the people of Monterrey Central offices are a call center and they do not know anything, hahaha to their own supervisors, so I called explain the situation and obviously they made my appointment and sent mail to indicate that they would give me my account statement, I return the next day and the same answer but now angry that nothing was going to be done and that he did what he wanted, so I called Monterrey again and explained the situation again because of what they had reluctantly Yes, periodicals and shouts that doing this triggered them to become like dogs they began to look for silly excuses, you know the classic does not know how to ask for things enraged claiming with an older adult laughing saying that it would be worth them if he talks to a supervisor again and mocking but friends I got my account statement and my number, it is incredible the incapacity, arrogance, ignorance, lack of preparation of these people and more in a situation of fixing documents of a deceased, so if anyone has a complaint or bad treatment of this office Please comment it to collect them and send them to the supervisor that if it exists and that if he responds very kindly, his name is Héctor Gutiérrez but the employees who are in that office are incompetent, rude, etc. having this information we can request their change or cancellation and they I recommend changing afore as soon as possible, I will be informed of the situation since I still have not finished my process and if they continue like this, then a complaint, good no ches

My experience has been satisfactory.

The offices and their procedures are not complicated but sadly they depend on the executive's humor to attend to you, with saying that if you do not do a procedure they do not update you data. In addition, they block the applications. They really give a lot to be desired in the service

The truth was not the best experience since I had to visit 4 times to resolve my situation at a time when I had all the documentation in order but due to an error in your system I had to go around