Afore XXI Banorte - 42060 Pachuca de Soto

Excellent attention finally I could do my paperwork without problems.

Terrible attention, the employees have no idea of ​​the information they give, the procedures that they should handle make them wrong. They do not keep appointments (you still have to wait for an appointment more or less 2 hours) and they do not attend without an appointment

On the occasions when I went to do paperwork, the attention has been very good and excellent, trying to give an immediate and very professional solution to our requests.

Terrible, very bad attention. They force you to schedule an appointment and do not respect the schedule. More than an hour late ...

Afore is very well located and there the procedures for unemployment assistance, marriage assistance are done and the first thing you should do is make an appointment to open a file, that is done by phone and later you go and do it and you must make another appointment in the same way to take all the data and photos for the withdrawal, then you go for your loan

Terrible service. They lack a lot of staff training, of 3 people who work there, only 1 is the one who can solve the doubts, so first you go to a person who does not know anything and wastes your time. Apart from the information they gave my father approx. 5 months about his pension now it turns out that it is not, since I was a witness to it. The truth is it is disappointing that they have inefficient staff, that solves nothing and misinformation.

Excellent attention provided by executives, giving all the guidance on our balance and the benefits to which each person is entitled.

I went to request reports on the AFORE and it turns out that everything has to be done on the internet rather than on paper, due to contingency, etc... I have gone to other banks and public institutions and it seems that the others are working normally; obviously always cautious, with less paranoid processes. Because from the moment you arrive they block your entrance, they are not cordial with you, treating us as if we were all infected with the bug and there were no vaccines; go as if we had never left the quarantine two years ago. I also add that they do not have alcohol on hand, they do not check your temperature and they only try to avoid you. I ask myself, if they want to work like this, why are they open to the public? Apparently the staff is few, they are not properly trained, nor organized, and much less prepared to work in a way that everything flows, that it is easier for one, and hitting people so that they do everything on the internet, does not it is necessarily the best way to be practical, cautious and humane. Besides that too many people, there were not.