Agencia de Viajes Tierra Maya Tours - 29200 San Cristóbal de las Casas
2.7/5
★
based on 8 reviews
Contact Agencia de Viajes Tierra Maya Tours
| Address : | Real de Guadalupe 24, Zona Centro, 29200 San Cristóbal de las Casas, Chis., Mexico |
| Phone : | 📞 +97787 |
| Categories : | |
| City : | Chis. |
|
A
|
AJ Quince on Google
★ ★ ★ ★ ★ Payed for a van to San Pedro in Guatemala, specifically asked when booking whether the cost (450 MXN) included the boat ride from Panajachel to San Pedro, and we were told that it does include the boat. When we got to Panajachel we were told by the locals (a different company handles the Guatemalan side of the trip) that we were pretty much lied to by the Tierra Maya travel agency. The Guatemalans were very nice and apologetic even though this wasn't their fault.
Make sure to either get an official boat ticket (although I doubt anything official exists, it's not especially organized), or better yet, assume that the boat will not be included, and ask for a lower price which doesn't include the boat.
Start by asking for a price to San Pedro. Then tell them: 450 to San Pedro? Okay, so how about just to Panajachel? It should be 400 or less. Just ask the van driver to drop you off by the boat to San Pedro.
|
|
S
|
Shae Fouracre on Google
★ ★ ★ ★ ★ Not the best. Was quoted 400MXN for a shuttle transfer from San Cristóbal to Guatemala, went in to book the next day and was told 450MXN. Bus then “forgot” to pick us up on the morning of our boarder crossing, went to the office 1.5hrs after the pick up time and was told we weren’t on the list. Was then put in a taxi to meet our van at the first rest stop at no extra charge (which was appreciated). Once we got the boarder to change vans the driver again didn’t have our booking details so had to call the office in San Cristóbal to confirm we had paid. Lots of mucking around without any communication
|
|
J
|
Jamie Quiambao on Google
★ ★ ★ ★ ★ Kept in touch through WhatsApp precisely until our reservation time. We arrived and they didn’t even book our reservation, wasted our time and didn’t offer to make it right. Totally unprofessional. Also very aggressive with animals. There are better tour agencies on the same street, went to one down the street, just about a $2 USD difference, with way better and extremely helpful services. Forget this place!
|
|
K
|
Kristy on Google
★ ★ ★ ★ ★ The buses vary in quality (from extremely high to pretty low) and the timing is not accurate or punctual. None the less I appreciated their service ! Friendly and easy to talk with and organize
|
|
A
|
Adriana Diaz on Google
★ ★ ★ ★ ★ Everything went smooth.
They communicated with me prior to the excursion via WhatsApp. Only paid 350 pesos. Included pick up/drop off, the tour in boat and views of all the miradores. Thoroughly thankful that they allowed me to put half as a down payment (as I needed to go exchange more money and they were soon closing). I just paid the rest as soon ad they picked me up.
No complaints.
Follow my adventures on Instagram @TravelingWithAYD
|
|
S
|
Saif Algarawy on Google
★ ★ ★ ★ ★ I used their services for me and my clients, and we had absolutely the worst experience ever.
The bus drivers from the beginning were talking with the customers in a super aggressive and rude way, in addition to the way they were driving, it was reckless and dangerous resulting in an almost deadly accidents.
After contacting the management, the reply was that my clients were “abusive” and what happened was our faults because we stood up for our rights and didn’t wanted to be overloaded in the bus with other people resulting in some of us sharing the seat, standing and/or setting on the floor.
The way how the management handled the situation was an absolute rubbish.
I would suggest to use alternative companies, just around the corner you’ll find better companies with a better customer experience.
|
|
a
|
aga ka on Google
★ ★ ★ ★ ★ Booked 2 trips with them for a great price (Sumidero and Chamula) both went smooth, instant communication over what's up, pick-up was just couple of minutes late (because getting other passengers), the guides were nice and there was no unnecessary waiting time during the trips whatsoever. It was even possible to reserve over what's up and pay to the driver on the trip, so no extra running to the office.
|
|
F
|
F L (Name) on Google
★ ★ ★ ★ ★ While the price for MX-GT increased during Covid due to "social distancing", they are jam packing people into old vans. Very, very uncomfortable. Very late both times I've used them (stated 6am pickup and arrived to Atitlán at 8pm). Next time I will just take collectivos and chicken buses because the comfort is no better than a chicken bus despite the exorbitant ticket price. (Note: the drivers have been great, it's not their fault how the greedy, disorganized company operates)
|
Write some of your reviews for the company Agencia de Viajes Tierra Maya Tours
Your reviews will be very helpful to other customers in finding and evaluating information
Recommend a place for you
