Agua y saneamiento de Toluca - 50200 Toluca de Lerdo

They respect the healthy distance and only one person accesses for payment, the main thing is that they offer discounts for being a satisfied customer or if you had a delay.

Excellent service, very active staff and pleasant place to make payment, close to my home

They charge for the water as if it were a spring, also they do not provide solutions to late payments and if you make a connection they charge you interest as if they were a banking institution. Very bad service

The employees who attended me were very kind, it took me a long time to register to pay, but it was because they did not answer him at the headquarters

In particular very bad service. I went because a Fovissste credit house that I am still paying for is uninhabited and you have to pay for water to the TOLUCA CITY COUNCIL EVEN THOUGH YOU DO NOT CONSUME WATER or consume the least in a month for one or two visits to mop, clean and bathroom service. Be careful in these houses they put IUSA meter for forced payment every month otherwise they cut off your water and cancel the smart card that must be inserted into the meter and taken to the WATER AND SANITATION offices of TOLUCA, LOS SAUCES BRANCH, THE CARD THAT MEASURES CONSUMPTION FOR YOU TO PLEASE BE CHARGED. Consumption has been minimal as I mentioned for the basics once a month or two at the most. Well since the beginning of the pandemic, the precaution has been taken not to move and less to visit public places. Well uninhabited house, how do you check? EASY! Because I took to the offices of AGUA Y SANEAMIENTO DE TOLUCA, SUCURSAL LOS SAUCES, the history of consumption and payment of Luz. With the CFE everything in order, they measure your consumption and it is recorded and you pay and that's it. In the case of water, and other issues, we have had a pandemic for a year, obviously "stay home" ... The MUNICIPAL PRESIDENT OF TOLUCA JUAN RODOLFO GÓMEZ SÁNCHEZ reiterates this. It turns out that they block the card that you protect as a citizen and use it to measure your consumption yourself in the IUSA meter. Even if you enter it in the meter, this device records your consumption and you take it to the offices and do them all the kind favor of being charged, in the end it is blocked by a very simple question.How is it possible that someone has a house and not consume water? Wow, obvious minimum they must capture the minimum monthly payment even if the card registers that no water was consumed, more than $ 150.00 pesos per month, around $ 2000 pesos a year for minimum consumption. Be careful, in this housing complex, each neighbor paid his meter to encourage the good use of water, which is correct. Result of my visit: You need personnel from AGUA Y SANEACIÓN DE TOLUCA to carry out an inspection. Of course one accepts, without problem, at the same time I asked: What time do they go to be aware? ANSWER FROM THE KIND MISS: "You need to make a call to schedule, it may take up to half an hour but if you want I can do it" and my answer was -perfect, thank you, I agree- FINAL ANSWER: "Your appointment has already been scheduled" It's for JUNE 2021. Super, I can't mop or clean or go to the bathroom in my own house if I visit it once or twice a month. GOOD FOR THIS TYPE OF SERVICE OFFERED BY THE MUNICIPAL GOVERNMENT OF TOLUCA, MARCA MORENA, Shall we talk about public policies or set up a virtual forum with CIDE? . The good thing is that we pay taxes to live better.

They don't open on Saturdays. They should change their tarp.

Just one box working. Not very good service

The schedule as I understand it is until 5 in the afternoon and at 4:30 they no longer offer service