Alamo Rent A Car - 44160 Guadalajara

No car selection and what I did get was old and drove bad also dirty and smelled. Worst car rental experience ever.

This place says online that your car will cost 500mxn to rent, then you go there, and they don't let you use your own credit card rental car insurance so that they can charge you SIX THOUSAND MXN instead. That's right. Instead of your 500 online deal now you have to pay 6000. That's a 12x markup. Daylight robbery. Do not rent from here. Nope.

Scheduled rental from downtown location since I did not want to go to the airport for a car. I did everything on line. I tried to call several times to make sure they would have my vehicle at the downtown location but no one answers the phone. I received an e-mail that told me to go to a different location for the car pickup 10 minutes away from downtown location. I go to this location and find out Alamo left this location years ago but still has this location listed on reservation as pickup point (Niños Héroes). So I go to downtown office on (ave vallarta). They find my reservation but do not have my car. I told them I had called several times over several day but no one answers. The number provided online goes to the office and not the front desk. This is reason no one answered. They did nothing to help. They did not call airport to have car sent over, they did nothing. I went back to original pickup location since there were several independent rental agencies there and got same style for 1/2 the price after insurance.

Do not rent from this location!!! They are scam artists trying to shake you down for bs insurance and exorbitant deposit money!!! They wait until you arrive there to inform you so that you feel pressured enough that you capitulate!!! They almost ruined our trip but thankfully we found a MUCH better car rental co that was fair and reasonable. So, do not even think of renting here unless you are ok paying gross, overpriced, unnecessary insurance and crazy deposit of over $1500 dollars for a small economy class car. Can't even contemplate what is would be for a regular sized or large car...

Be prepare to pay more on your credit card they hold $1000 dlls instead of the original $170 so the girl said that there boss told her that's what they charge will see if we get that back didn't have the car we payed for neither so not a happy costumer

Don’t make the mistake of renting from Alamo even from another platform. We had a reservation through Expedia, when we showed up there, they didn’t honour our reservation at all. They had already rented the car we had reserved, They gave us a rate that was 3 times what we had reserved for and they also wanted to charge insurance that is way more than advertised. Stay the hell away from these fraudulent people.

Second time coming here. Reservation through discovercars.com, first time renting we had no problems but the second time the rude lady at the reception wanted an additional security hold for 2500,-€. She couldn't explain why other than the New Year's holiday causing this. Absolutely incompetent and I will never rent from Alamo in Mexico again!

We were a bit skeptical in renting a car from here because of some negative reviews, however, we had an overall pleasant experience. To be safe, I read the entire contract word for word, we took video of the entire car, inside and out, before taking it and again when we returned it. I recommend doing this as well if you're going to rent from here. We rented a car at a fair price, had total coverage insurance (100% recommended so you're not charged for a small scratch or something super minimal), and it was a simple process. I received my money on my credit card back within 24 hours. I would rent from them again.