aliada - 03230 Ciudad de México

I am a foreigner and I come from a country where having help at home is normal, so the first months in Mexico City were very complicated since I did not dare to hire anyone directly in a city where I did not know anyone. Aliada, for 4 years, came to solve it. It builds confidence, the people I have had (2 allies, the last one fixed the last 3 years) are very punctual and the digital use (for collections and cancellations) has not failed me. Highly recommended.

I love it, I can hire the service without problems or delays. The allies are fabulous, they are punctual and all of them have an excellent attitude when helping at home. I highly recommend Alida, I am sure you will be very satisfied, relaxed and happy with your sparkling clean houses. :)

I have more than a year and a half using the service and I have had all kinds of experiences with allies, from excellently good (most) to a lousy one where the ally came to me saying "I do not wash or iron" when the request was specified the wash. What worked for me, as in any service of this type, was to try several and stay with fixed service with the ally that worked best. As for the platform, it has worked very well for me and when I have had any problems, the chat guys have always helped me. The availability of card collection is very convenient for me. The rating system also seems functional to me. Generally speaking, I think they are going very well and have improved a lot.

They charge you, they cancel you and they keep your money, they do not give you refunds, at the time of booking they charged me for the service, hours later they canceled me and they tell me to re-book with another ally, because the money is not returned to you and it stays at their favor, but surprise there are no more allies available to regender and you have to adjust to the week in which they have schedules, which does not work because you need it at a specific time so you pay and hire it. So they finally took my money without giving me the service.

I have been using your platform for more than 6 months. Juana, my Ally, is very good and always leaves us the impeccable office. When he can't go, they always get me another Ally who helps me keep my business clean. Thanks Aliada!

Several years ago I contracted the cleaning services of the company "Aliada". I had had some minor issues, but today I was very disappointed in the customer service, to the point of considering not using or recommending it anymore (which I had done until today). The ally who came to my house broke my blender jar. I had already broken something before in my house, which I let go because I consider that they are accidents that can happen. However, repeating this is no longer okay. The ally did not offer any apology for this, only indicated that the company would reimburse it. On top of this, perhaps with the blender falling, one of the gas taps on the stove came on and she didn't say or do anything about it. It wasn't until I realized (she was in the kitchen and I was in a back bedroom) that I had to go investigate and turn off the stove. I decided to end the service because I did not feel safe with these risks. I contacted the company to share these inconveniences and the bitter surprise is that none other than the daughter of the ally attended me (which "ally" was not for me, by the way, she did not even offer an apology for what happened). This is a complete lack of ethics and integrity, as well as a conflict of interest. It is worth mentioning that, although they will reimburse me for the glass, they charged me for the service, which the only message it gives me is that my safety is not important to the company. It was a terrible experience. They should not have allowed a family member to attend to the complaint, this is not professional. The allies must offer an apology when these incidents occur and the company must be more sensitive to the experience and needs of the client. I wasted time and money, instead of gaining the peace of mind that "Aliada" is supposed to offer. I no longer trust Aliada.