Alquiladora Nueva Santa Maria - 54020 Tlalnepantla de Baz

Terrible !!!!! Avoid them at all costs! ... is by far the worst provider I've encountered in many years. It was a nightmare ... I tell you ... At first everything apparently fine ... we placed the order for an event on Saturday. I paid the advance, and they tell me that on Friday they take me the real estate of the event ... but that it is from 10am to 7pm ... I obviously tell this girl who attends Lilia to give me an hour, which is unreal to have What to expect all day! And I get that to schedule an appointment with time I charge $ 800 pesos more ... but that if ... to be in a range of 10 to 12 in the morning ... when I'm charging 800 for AN APPOINTMENT WITH TIME !!! ... for me that means that if I tell him at 11 ... it's at 11 !!!! not in a "range" of when they feel like it !!! ... Total, I say "OK! I pay $ 800" because they are stressing me horrible and my client is starting to get crazy because he is not sure at what time the order arrives ... I speak to Miss Lilia again ... and she says "ups! Wait for me, they already loaded everything!" ... when .. for $ 800 pesos ... I hope you download EVERYTHING and arrive at the time I need !! .. It happens all Thursday and total that they tell me that the order arrives on Saturday from 10am to 1 pm !!!!! ... but they still charge me the $ 800 pesos ... then I tell them that if they are charging me the $ 800 pesos for an appointment with time ... well they arrive at the damn hour that I need them to arrive !!!! ... total that I prefer not to fight and Ms. tells me. Lilia who talk to me when the order goes there .. Saturday arrives and 11:30 in the morning and no trace of these four ... I mark the Miss again. Lilia and tells me that they do not take long to call me to tell me that they are already going to the place ... Why 50 times specify that I was not at the venue of the event and had to move to the place ... I hang up and immediately the phone rings ... the boy in the truck saying that I have arrived at the Place! UTAAAAA !!! and because they didn't warn that they were going there as we were ?????? .... I run away and I reach them as I can ... but I remain calmer that everything has arrived ... The assembly begins :, Broken Chairs, Super super battered tables, stained chair cushions and no tie-down straps ... some dirty tablecloths cover them, another had a cigar burn ... but the cherry on the cake was that I They sent a tablecloth cover of another size !!!!!!!!!!!!!! I felt that it gave me !!! It looked scary !!!! ... I used what I could half-hide but they went by !!!!!!! .... Total that ends the event and begins the nightmare AGAIN ... because now comes Monday to pick things up ... they go out with the same thing ... from 10am to 7pm ... We will not be waiting and losing them all day!!! the same thing .. Ms. Lilia tells me to talk to me when they go to the place to pick up everything. And if I want to give me an hour .. I charge ANOTHER $ 800 pesos for an appointment with time ... OBVIOUSLY I DON'T THINK TO PAY YOU ANOTHER CENTAVO! Spend the whole day and around 5.30 in the afternoon, the guy from the truck talks to me ... they are already going to the place to pick things up ... I say OK ... and I give notice to the person who is going to deliver . and he gets on his way ... 5 mins later he talks to me again about the truck and tells me that if he can go through things the next day, very surely at 10am (OSEA, IF THEY CAN ARRIVE AT ONE HOUR!). .. that because he had almost no gas and that he did not know if he could get back ... Obviously I tell him to see how he does and Q get damn 100 pesos and go for things !!!!! In the end they went through things like 7pm ... and finally the nightmare ended !!!!!!! Conclusion: AVOIDLOSSSSS !!!!!!!!! PESIMO SERVICE, Customer Service is NULA, Ms. Lilia with a horrible attitude and does not solve anything ... Anyway, they cause many more problems than they solve ...

Terrible service, they never arrived and they didn't show their faces, they just stopped answering. They left me with the event hanging. Lying your answer, the phone I left was the one you dialed the next day, you passed the phone to your deliverymen.

Terrible, they delivered me three hours late and they are two and a half hours late depending on when they were going to pick up HUGE SERVICE and customer service.

LOUD CUSTOMER SERVICE. DON'T WASTE YOUR TIME, LOOK FOR ANOTHER OPTION. You have to wait all day (from 10 to 7) to see what time things can take you and to pick them up it gets worse. First they told me that they would pick up all early Monday, because they would take things to another rent. We wait until 3 pm and nothing. They called at almost 5 to let me know they were already there. I clarified that there was no one to deliver them but that they could take them the next day, giving me a schedule to organize the delivery. They told me from 10 to 7, that there was no other. It's 6:40 and they haven't arrived and they don't know if they're going to be able to come, and if they can't come they want to collect two more days of rent. RIDICLES!

Better go with Alquiladora RAMOS, CHEAPER AND PROFESSIONAL SERVICE ... GOING AHI HISTORY. Terrible terrible service! We gave the advance, were his serious delivery at 11 am at the site of the event ... They arrive at 8am and they said we're not there, we need to wait for us because we arrived at the agreed time or failing to come to our home to settle payment ... the guy hangs up the phone and refuses to give us the money back and / or wait for payment (in our home, wait for the scheduled time or when they return for their property) and arrogant despot! Save yourself and hire anger on the other. And see how they respond incompetent and despots ... Nowhere stipulated that the service would be in our department ... it was agreed date and time of delivery, and even breached when given options opted to stay with the advance without making ... Rateros service. Now it turns out they can not do services in salons ... Because you have to live in the living room Best come to Alquiladora Rios in less than half an hour after we agreed the service that these people was wrong, arrived at the agreed time and gave us all the service available at a cost much more accessible.

I do not recommend the service and would not hire them again. Miss Aracely was the one who took care of me and she took good care of me at first but then she was rude and unprofessional. He told me that for what he rented was a total of $ 1,216.00 + $ 400.00 for shipping. The note would have to have a total of $ 1,618.00 and it came for $ 1,216.00 I paid the dealer the $ 1,216.00 (I was not going to give the dealer more money). I called Ms. Aracely again to check the delivery and to report to her delivery person because instead of referring to me as "Mrs." or "Miss" she said beautiful, I called her to tell her that it is not the way in which deliverymen or employees should speak to their customers and also to tell them the error of the note and the amount of $ 1,216.00 delivered. Today I called and spoke again to ask about the collection time and they told me that they would not pass today, that they will happen until tomorrow, I told them it was fine, but if it was possible to change the collection address to 5 blocks, now that because it was Saturday, the office where things were was going to be closed, to which he responded in a very rude way, that even if it were a block they were not going to go to another address that was not where they left the things. They went through things half an hour earlier than they had left and had to wait for me and come to the office to get the money. They sent me the invoice 3 days after the agreement. Very unprofessional and friendly people.

Terrible service, the waiters did not arrive, they did not answer when requested and even so, their workers are at you for you. They did not want to send the invoice or make a return for the missing service. 0 recommended and the saleswoman Paola PESIMAAA.

DO NOT CONTRACT! Their service is terrible, the furniture is in very bad condition for what they charge, the tablecloth they gave me was stained with sauce from another event hahaha they really make you laugh. They are super UNDAY, they told me they would deliver between 4:00 and 5:00 pm and they arrived until 01:00 in the morning! They gave me incomplete, I was ashamed on the day of my event with incomplete chairs because they no longer gave me what I needed and for them it is super easy to no longer answer calls or messages I could really keep listing negative things. In conclusion, look for other options, this rental company is to cry.