Altagamma - Exclusive Wood Flooring - 03010 Del Valle Nte

They helped me find the best option for my room, they know their catalog very well.

The service is not that good, you have to follow up on your order. You have to talk to the person who sold you directly, otherwise they won't give you information.

I liked their catalog and the attention that at least they gave me was excellent, they helped me to choose the best option for my space. Super recommended!

Bad attention, neither of the two vendors has the decency to move from her chair. The lady who wears glasses, with short black hair that supposedly "attends", is bothered to give reports and give you an estimate of an engineering floor of 12 mm natural wood veneer and solid wood floor. I asked him about a species and he told me that he could see some that he pointed to me with his hand, I asked him the cost of a model, then he answered that there was all the information on the piece of paper, however there is no price, then I asked him for a quote of the model that he required and told me to tell him which model, I gave it to him (again) I wonder what else he says, I gave it to him, being in the section of a single brand, I did not think it necessary to tell him the brand because from his seat I could see What brand I was seeing, however, made me tell him all the information on the paper and only then did he agree to give me the cost for that model. In addition, I asked him to ask me for two other models, then he replied: "If you want, I can give you a sheet (which was about the size of a quarter of a letter) to write the costs with your letter", I commented that I wanted the quote with a sheet of the company to save it and he replied that they did not make quotes. After receiving that answer, I asked her if she wanted to sell, because she sure didn't, and she told me that she sold a lot ... I clearly went out of business. What a lack of respect for customers. Obviously it was not the first business or the last one I entered and in each of the nearby businesses everyone attended me with kindness and respect and made the quotes I requested.

The truth is that it is a pity because the product until now that they are installing it seems good to me, I hope I will not be surprised if I will not comment later. The installation has been effective.

Bad experience with this store. From the beginning they were wrong about the budget and then they adjusted but it included the placement of the floor and I said ok, then they sent a man to verify the m2 and according to him more was needed. In the end I had a complete box and complete pieces, I want to return the box and they will not accept it. I also had leftovers and baseboards. They did not have the molding because of the covid, they sent it after a month but now they want to charge me for the installation although it is supposed that it already included it. They just see how to charge more and they say it on the go. Terrible service.

We are still waiting for the floor guarantee, we go through at least two people who have left the company, months and months without response, I had to raise my complaint in prophecy in the absence of an answer ...... not recoemndable Floor and / or installation of poor quality, they did not finish the work, they have been hiding for months to avoid taking responsibility ...

Terrible service and terrible attention. Nothing recommendable. Neither bosses nor employees show their faces. It is useless if the product they offer is good if the staff cannot respond to any customer need.