AM Store - 97117 Mérida

I'm re-copying my review due to being hidden .. Last service to which I resort with you. Previously, I had solved simple things like cell phone and MAC screen battery changes quickly and efficiently. But this last time I was completely disappointed with the service. First I took my iphone 8 equipment because it did not turn on or charge. They told me that they had to do a drying process, 1 week later they told me that it was a problem with the load center and that they had to ask for a part to change it. I waited 1 more week and it turned out that it was not the part either, that they could not repair it at the facilities and that they had to send it to Mexico; It should be noted that throughout the process I had to be behind them to know the status of my equipment since I did not receive update calls or information about my cell phone. I agreed to have him taken to Mexico for repair. Before accessing they told me that with that it was SURE that the equipment looks good and no later than a week. On Monday the order of service was made and on Wednesday I arrived in Mexico, they told me that no later than Monday of the next week it was ready. It happened on Monday, Tuesday of next week and having no information called again, they told me that no later than Friday. I spend Friday, Saturday and Sunday and nothing, I called again the other Monday early to ask and they told me that I was still in the laboratory, that I could stay on Wednesday or at the end of the week or no later than Monday OF THE NEXT WEEK. Monday arrived again, my equipment had already been under repair for ONE MONTH and between the dates the dates ran and they gave me no more explanation than "Still in the laboratory" After all this show and very angry I asked them to please give me back my equipment ; The whole process lasted 40 days without giving me a solid answer that it failed, just giving me long. When my equipment finally arrived, the front camera was spoiled, which had NEVER presented me with some kind of fault and problem, they told me that this would be an extra cost for me, although the equipment never presented that fault. After arguing with the manager (who personally had a very good image of him) I ended up realizing that he is an arrogant person who only believes in what he says. After spending more than 1 hour there, they chose the wrong way to fix my camera. It is worth mentioning that they even lost my chip so they gave me the same "discount" of 80 pesos when in reality my chip cost me 120 pesos plus one way in full covid to telcel. In the same way, my screen was not 100% fixed, it thundered a little when touched. I already see several comments right here where they say the same thing that they told me "It is not in our hands" "We cannot prove that we did it wrong" "possibly the team had a mishap with you" well. I leave it to your discretion whether to choose AMSTORE for the repair of your equipment, I only comment on my experience. In an impartial way I relate what happened to me. I even dare to recommend them for basic services such as screen and battery changes. But more complex processes ... I leave it to your discretion.

David was terrific and solved all my problems. DO NOT GO TO THE MCSTORE OF THE ISLAND they are lousy COME TO AMSTORE here professional and honest !!! Thank you seriously

Very bad experience. I took my horn for a connection problem to the Bluetooth and they returned it to me with vibration in the sound. Totally dishonest, since the diagnosis was very clear and they never said anything about the vibration and I did not have that problem when carrying it, otherwise I would have told them to check it and repair it. I don't know who owns the Business and I have no idea if you read the comments left by your customers, but the bad recommendations are the ones that run the fastest. Hopefully and do something to improve and not keep losing customers.

Excellent friendly service. They told me 4 days and they repaired me in two. They delivered it to me before the time allowed expired

Very kind, sincere and professional attention, they helped me with a Google pixel load center problem. If any failure happens to me with another device in the future, it would definitely be the first place in mind, I highly recommend it.

Great service and top workmanship. I took my laptop in for repair for a card issue that required advanced soldering and they returned it to me 100% working. Other technicians in the city told me that there was no solution and that they could not correct it, but at AM store they solved it for me. Recommended!