Animal Family - 91000 Xalapa-Enríquez

They treat you and the animals very beautifully, Coco came out very happy and clean from there, they have affordable prices and the place is quite clean.

The service is excellent. Just one suggestion: change the seats in the waiting room. They are sooo uncomfortable.

I recently had a bad experience, the vet behaved like a real jerk and little empathic, taking 100% responsibility for my pet's situation, if I were a bad owner I wouldn't bother taking her to her veterinary services, which are quite expensive, the review is worth talking about, the important thing is that my pet is fine, and was and will be cared for by a better Dr., it is a shame but it is good that the owner herself opened my eyes resulting in one less customer and dissatisfied with his attention, and that he will never return. And I will not tire of telling my bad experience, to whom I ask for references. (If they removed the opinions and comments section on Facebook, it will be for something, maybe we will be more disappointed and do not want a bad reputation?

They take a long time in the aesthetic and bathroom service. Since her stylist goes out to eat for 2 hours and leaves work for later… and there are never any cans of royal cannin puppy food ?

I have taken my guinea pigs and they always treat me very well! Very kind and affectionate with my little ones

Excellent attention from the titular Doctor, my respects she attends with love and affection to pets and tells you the truth about her pet problems, excellent place

The worst experience, we took my cat to the emergency room and they gave her to us dead, I clarify that I am not accusing her of being directly killed in this clinic, but I am commenting here because I think there were many inconsistencies in the case, apart from the fact that they charged a lot and after a few hours she was already dead. They told us in the early hours of 6-6:30 am that the kitten was better, then abruptly they told us that the kitten had bled to death at 10:30 am, they told a family member that we had better not see her as she had been, that We better keep the image as we remembered it. How strange, isn't it? He was cremated, stupidly we agreed with our pain and there was no way of knowing or investigating the cause of his death by other means, which is what we should have done. They took a long time to give us the report on the causes of death and that was because I put pressure on them. A thousand times I would have preferred my kitten to die peacefully at home with the love of those of us who adored her than for her to die in that clinic with the “procedures they did to her”. It would have been better if they had been honest with us and told us that she was going to die and we would have taken her home. It hurts me a lot to think of all the pain my kitten felt at his hands. And the worst thing is that the doctor who owns the clinic got upset for expressing my feelings on her networks, they blocked me from her facebook page and the worst thing was that she accused me of threatening and intimidating relatives who are older adults, being that I am an adult and a professional and it was not to confront me and say it to my face. This last one annoyed me even more.