? Aplicación y Tienda Online de Mascotas | Laika Mascotas | MX - 11450 Ciudad de México

The good thing is that they have a wide variety of food for dogs and cats, as well as toys and accessories, as well as good promotions. The bad ... in the interior of the Republic they do not have a personal medical consultation and the one they provide online is not complete, it is more a counseling than really a consultation where they can file a digital prescription for example. Care is not always that good, some counselors are more patient and kind than others. Lately it takes many days to give the green light to the orders and to pass to the "RECEIVED" phase, in addition, the area in charge of having the data of the parcel guides always takes a long time and when asking the advisors after 3 days they still do not have it. This last time they sent me my order by express package and the truth was my experience was not good, it took too long, it was 9 days in the parcel offices of my state, the order arrived incomplete and also some broken sandbags.

Lousy customer service. They don't solve anything for you. Check the comments here and on Face. I hope they give me my money back.

I was about to acquire the membership, luckily I checked the opinions before, thanks for the comments, that helped me make a wise decision before regretting it

THE WORST SERVICE in all the extension of the word. I have not been able to receive the order I made a day before for 24 hours. 1. Literally and said by the staff of your call center, "due to company policies we cannot ring the bell to notify that we have arrived" Haha, that is, they should consider being glued to the cell phone to know when they arrive with the delivery, -if they They decide to order there. Since I didn't answer the call, it was better for them to leave. 2. The delivery man arrives (a day later and playing the intercom like crazy) to make the delivery. I gave him 3 different cards and none passed. They sent me a payment link to do it by that means, since I was working on a video call, I contacted by chat to send the receipt and request that it be left under surveillance. The advisor tells me that he already warned that they would leave him, they never left him. 3. I call the call center again (because we all have plenty of time to talk on the phone when you are just looking for practicality through an app or service of these), their solution is to reschedule the delivery for the next day. Total, that my dog ​​is left without eating because of his ineptitude. This is the most recent - and obviously the last experience - that I have with them, not to mention the times that they have brought me food in torn sacks and that they want me to keep it that way.

Bad service They never arrived at the address with the order, I did it twice, and the worst thing is that in the messages they supposedly knocked and I was not there, when in reality I was at the address all the time. The second time they did not call, and in customer service they only say that I request the product again. I make purchases online often and this is the first time it has happened to me.

NEVER ASK IN THIS COMPANY, THE INCOHERENCE AND THE WORST CUSTOMER SERVICE. The reason why I order through a delivery APP is because of the ease that allows me not to have to go to a supermarket because I don't have time and because I hope they leave it in the surveillance of the building where I live. But no gentlemen, this does not happen. It turns out that LAIKA does not leave the order if you are not there to receive in your department, AN ORDER THAT HAS ALREADY BEEN PAID!!!! Supposedly the reason why they do not leave the order is for security, SECURITY OF WHAT??????? IF MY ORDER IS ALREADY PAID, they are not transporting GOLD BARS. They are transporting croquettes, not even humans eat croquettes, who is going to steal that???? Because of this policy, which is INCOHERENT WITH THE SERVICE THEY SAY TO OFFER, they have returned my order 4 TIMES and the refund you ask for is never reflected. IT IS A TOTAL PITY, BECAUSE WHAT COULD BE A GREAT OPTION TO SIMPLIFY TIME AND ADD EASE TO ITS USERS. IT BECOMES A CALVARY, A WASTE OF TIME, A WASTE OF MONEY AND THE WORST THING IS THAT THEY RUN OUT OF FOOD FOR THEIR PET BECAUSE THEY ARE INEPT!!!!!!!!! I AM FROM COLOMBIA AND I LIVE IN CDMX, I CAN'T BELIEVE HOW THE COUNTRIES THAT HAVE CUSTOMER SERVICE ON THE PHONE, TALK TO USERS AS IF THEY WERE DOING US A FAVOR. WHAT A MESS!!!!!!!! LACK OF MANAGEMENT AND LOGISTICS.

In general, I am happy with LAIKA, it has worked very well for me and I only have to say that I do not give it 5 stars for its telephone customer service, which does not even deserve a star. Of the 5 times that they have spoken to me, only 1 woman treated me well, in the others it has been terrible, it seems that they are forced to really work, that is how you can tell by telephone. A woman was flat out very rude and apart from that I wanted to write to them about it and I did not receive an email back or received, so their customer service in general is very bad, seriously very bad. I hope it will help you and improve that part because in general the application is good.