AsTec Asistencia Tecnodomestica - 07530 Ciudad de México

To all users who have contracted with ASTEC and have been defrauded. We are preparing a CLASS LAWSUIT and if you want to join us we will be happy to add all your photos and evidence as you have violated various laws of the federal consumer law so we will proceed not only with PROFECO but on a personal level with our lawyer. Although they change their name, and open and close their websites, we already have screenshots and call recordings of everything, so if PROFECO does not proceed, personally yes, and it is a fairly simple claim to win, more so if we have more evidence like the one that has already been publicly collected here.

Do not really hire them, avoid losing money. Hire their services, there they made the appointment for me super fast and they arrived super punctual, supposedly they repaired my washer-dryer and they gave me a 4-month warranty. Two months later, the failure returned, I called again and they asked me to send a photo of my service sheet to a number and there they would schedule me a new appointment. I did, they answered me a day later asking me what failure I was presenting, commenting that it was the same failure as in the beginning, they answered me until the next day scheduling the appointment, the day came and not a message or anything, they did not appear. Send a message again and they only told me that they could x day, I told them that it was complicated but that the following days it was available. After this they no longer answer the messages!

SERVICE FRAUD In addition to bad attitude, I hope you read the comments before falling into this fraud of these people, they came to repair a part of my washing machine and it took me 1 day to talk to them to make the guarantee valid and they blocked me rather than sad that have to rob people that if we work to have our money honestly, I will sue the corresponding instances before, I HOPE THAT MORE PEOPLE DO NOT CONTINUE FALLING INTO THEIR FRAUD THAT IS SAD.

I hired them for a service to my dishwasher. It all started very well. They sent a technician who took the entire face of the dishwasher to fix the card. It took 3 or 4 days longer than what he told us. Then he came to install it as "repaired". It does not work. The technician told us that we would receive the receipt by email, it never arrived, then that he would return to check because it had not worked. He never returns and blocks us and does not respond to us. In the "company" they tell us that without a repair number they do not attend to us (as if they did not have the address of the address where they sent their technician). And that number comes on the receipt they never sent. They robbed us, it was just a fraud and a robbery. The company washes its hands, the technician does not respond.

The previous comments are all true, the same thing happened to me. I have been without a washing machine for 1 month and from what I read here they only want you to leave them more money to never appear again. I do not report to PROFECO because tomorrow they change their name and continue to swindle. They are pure actors, they collect parts of household appliances and rotate them among the customers, while you despair and out of fatigue they keep your "advance", they act so well that they don't even bother when you complain to them, nor do the call center ones hang up on you even though they insult, of course, because those are dedicated, to act and steal.

If I could give -5 stars I would. A month ago they "installed" my washer-dryer and they left it wrong, I reported it immediately so they could come and fix it, the whatsapp service is just as bad as the installation service, they leave you on sight, the technicians do not arrive the day are left, it's a shame that LG works with them

It is not a trustworthy company, my washing machine did not remain and now they are longing for their 30-day guarantee to expire, arguing according to what they are saturated and thus washing their hands. Very bad experience ?? And the customer service people say they will call you back and they never do. Not recommended at all, they only know how to charge very well, yes, but the repairs do not remain, they steal your money.

I hired the ASTEC company on July 22 because my Samsung washing machine was stuck, the technician Emmanuel Calderón arrived on time, friendly and apparently he knew what he was doing with the washing machine. He told me the card was damaged, that he had to take it with him along with the internal wiring, I asked him if it was worth repairing the washing machine because I would not like to invest in a repair that in the end would not be left ... he told me that of course it was worth it the repair and that he gave the washing machine a life expectancy of 5 more years, he charged me 3,200 pesos, I never bargained the price, he agreed to have the card ready in two days (July 24), which did not happen, how do I know? See in the service sheet I installed the card until August 7, 15 days after the agreement, that day it leaves it working and I put a cleaning cycle without clothes and the washing machine stopped working again, it went back to get the card and the cables because I have a 4-month warranty and nothing is September 6 and I still don't have a washing machine. Today I spoke with "the supervisor Jessica" I asked her for my repaired card or the return of my money and coincidentally they cannot return your money if you have a valid Guarantee, they have not repaired my card and I am losing 3,200 pesos; This company is a joke, the staff who answer the phones Diana, Sofía, Alma, Marlene and others always leave you waiting on the line, they have zero empathy with the customer; DO NOT BE FOOLED, IT IS NOT A SERIOUS COMPANY and MAKE YOUR COMPLAINTS IN PROPHECE SO THAT THEY STOP KEEPING STEALING FROM CUSTOMERS.