AT&T - 58260 Morelia

Terrible service, they do not respect internet promotions at home in addition to batting sending you to the website, it is clear that they do not want to work.

The advisors are incompetent they do not give solution to the problems

the place where they provide customer service is very good and you have perfect access - what happens is that they do not properly serve the customers who visit since my husband went to this store in order to request the release of his lusacel unefon and they asked him for various information to carry out the procedure that he requested and he provided all the requirements that were requested at the counter and they kindly commented that they would send the number to release the equipment in two days maximum 7.- however they have passed more than fifteen days and we did not receive any message.- someone could help me with this problem.- if so, thank you very much for your attention and I send you a cordial greeting. the data is: MODEL: GT-19060M UD FCC ID: A3LGT19060M SSN: -19060MGSMH

Very good service, very fast

I hired internet at home .... they told me that I could immediately have internet service, after 6 hours the Customer Service people of * 611 informed me that the order has not been closed at the branch where I hired, that I must RETURN to request that it be closed correctly .... that is called INEFFICIENCY, last hiring of a service with that company.

lousy attention

The attention is good but despair the time that you have to wait

The service was a bit late, at first everything flowed, when I wanted to cancel a line that was not what was requested they began with evasions and setbacks, the manager was attentive and was the one who helped follow up on my case, a lady all tattooed, I He said that nothing could be done that was no longer dated and that he did not have the contract documentation. To which I explained that the signature and contract was electronic, I showed him the equipment delivery date and he was still a bit hostile to me. The young man and the manager expedited the cancellation while the person who is going to check the cell phone arrives, until now I have been at the company for about 100 minutes and I still do not know what time it ends. I suggest the company for its size and importance, Always have attentive, friendly and trained staff. Rectify correct activation dates, because you will always see a way to successfully complete a cancellation. Always have a technician to back up, I comment that one hour to eat and it takes 100 minutes. And seriously think about opening places in other cities since coming exclusively to an event of this nature and being treated arbitrarily by a person is annoying. And if a physical invoice is required, don't make electronic contracts. Thank you for your attention and keep waiting for an answer.