AT&T - 54710 Mexico

Very good attention from Alan !!

Very poor attention

They lack attention

The service is good, the staff is very fast and attentive to customers, if you are looking for a product you can receive the appropriate information

The service is not even abysmal, it is simply nil. There is no one to receive you to give you directions, there is only a waiting list that if nobody tells you that it exists or you notice it, it may take half an hour for someone to approach you to ask you how they can help you and not because there are no staff Since there are seven modules and there are plenty of people to attend to them, the detail is that if they do not spend it entering and leaving their office / warehouse they are in other modules doing not know that, on the Sunday I went there were five "executives" in a module to serve a single customer. It may take between one and two hours for you to be treated and the time invested is not a guarantee that your doubts and / or problems will be resolved. In the end, it is very likely that they will tell you to dial customer service by phone or contact the customer service chat, which is not able to solve almost anything either. I don't even talk about how hot it feels since they don't have air conditioning, not even a fan. And not only this store, at least in all those in the north of the State of Mexico that I have been to is the same case, perhaps the one in Mundo E is saved a bit. In the end I decided to return to telcel after many years, although I pay a little more for the attention and the customer service are better. Thanks at & t.

I have been waiting for 10 minutes and they do not give me attention, I asked if I signed up on the waiting list and an executive told me dryly that yes, since there are like 4 internal people free of activities, they do not provide me with the service. What bad attention I hope they improve it soon.

Very good care with the appropriate sanitary measures and very fast.