AT&T CENTRO DE ATENCION BAHIA OASIS COYOACAN - 04310 Ciudad de México

Simply the best customer service I have received this year! EXCELLENT SERVICE: Frida, a very professional and smiling young woman, assisted me. At all times he had the patience and kindness to listen and solve my doubts. In addition, he was always transparent with the information. SPEED and AGILITY: In 10 minutes maximum, he took the time to listen to me and understand my need; and finally to offer me the best solution, (with which I am also very happy so far) HYGIENE AND HEALTH: They comply with the COVID protocols satisfactorily. PAYMENT: The easiest and fastest in the world. ACCESSIBILITY: Personally, I do not love large squares because sometimes it takes a longer time to park and exit than in the simple procedure. But outside of that personal issue, it's good. CONCLUSION: In my case, thanks to Frida and her kindness, good vibes and professionalism, my experience was very special, taking into account that I have attended several branches and even made renovations over the phone (which is terrible, nobody does it please). PLUS: Renewing a plan physically is easier because you just have to sign and pay. On the other hand, by phone you have to wait for a chip that in my experience has taken up to 3 weeks to arrive.

Excellent service, and very fast attention. It is usually empty.

Good service... And they serve you fast

The attention is not always so good, I recommend going to the upper floor.

It is the worst establishment, they never have change, they treat you in a bad way (rude, talkative) as if they were the owners hahaha. In short, everything about this place is disgusting. don't go really

Terrible service, the staff is very rude, it reflects the poor culture of the company, these types of companies should leave Mexico. Definitely these phone services treat customers with zero dignity. I've been hot for 5 years and they don't allow me to change my plan without being charged for reactivation: it's a robbery. They also ask for worse requirements than a bank, they do not respect privacy policies: they ask for biometric data, personal references, it seems very excessive.

The advisor who assisted me does not know how to serve clients, worse than he does not know his own system and blames the company when he was guilty of canceling my number and no longer knowing how to recover it, very badly, he invested almost three hours of his time and he made me waste my time, it was so easy to admit that he was wrong and that it was no longer possible to recover my number, very badly also the manager did not show up and they did not solve my problem, I was left without a number, I wasted time and they did not solve anything , very bad service