Atlixcuash - 74230 Atlixco

I was there this weekend, there is no water in the showers in “the bungalows”, we asked the staff to support us and they said that there was already water, which was not true, we had to occupy the shower in the master bedroom, poor service , it is essential to have a comfortable stay without causing discomfort. The entrance was at 12 noon and they asked to check out at 10 am, as there were several people we could not enjoy due to the lack of water in the two bungalows.

Fraud of manager A-v- M keeps the money cancels at the last minute and does not return it

Fraud: The person in charge named Aviaynet Mendez sent me a message where the place closed its operations, offered me a refund and to this day she no longer answers calls or messages, she kept my money.... FRAUD

It's a fraud, we made the reservation and made the deposit. A day before they cancel us and they tell you that they are going to return the money but they don't answer the calls or messages, it's a person named Aviaynet Mendez... Be careful with that girl... She says that the house of former deputy Javier López Zavala. .

We got ripped off. We requested the stay on April 14 and at the last minute they told us "we had a problem with the house and it cannot be inhabited", in view of this we require our refund of the deposit that we made to the account 5204165757435494 to nom Aviaynet Méndez for the amount of $5,000 . However, until today, April 21, 2022, we have not received anything and they no longer answer calls.

The experience in this place was extremely unpleasant since the owner did everything possible to keep the deposit without a logical or coherent argument, she NEVER showed her face and put her cleaning staff to explain for her, extremely embarrassed they told me that this happens very often. I have screenshots of everything! And how I was scammed by this woman! I do not recommend it at all!

Terrible service. To begin with, they are thieves, the owner does everything possible not to return the deposit. We rented the space at the agreed price and since it was for a children's party, they told us that if more than 30 people went there would be an additional 400 pesos PER PERSON. For the same reason, we take care of the number of guests. The owner was very friendly at first and then, in order not to return the deposit, she tells us that we have to pay the number of people who went, because what we supposedly gave is only for the place, not for the people who enter. He wanted to charge us for 30 people, even though we hadn't even reached that number of guests. In other words, he wanted us to pay 12 thousand pesos… Also, the pool was only hot on the first day and the owner never showed her face and was super rude. In the end he only told us that he would not return the deposit, that was the only thing he was looking for. Really, the owner only invents things to steal from them. BE CAREFUL, THE PLACE IS NOT WORTH THE TREATMENT OF THE OWNER WHO INVENTS SURPLUSES THAT DO NOT EXIST AND WHICH MAKE NO SENSE!

The place is very pretty. They take care of the details and everything works. They deliver it very clean and it shows that they fumigate often because to have so many green areas I did not find any insects. The people in charge are very attentive and friendly. I definitely recommend it and will be back very soon.