Audi Center - 25206 Saltillo

Great service. I only went to program my car for repair, it is the same vw agency workshop.

Very good attention and speed

TERRIBLE SERVICE I want to clarify that I am a consummate customer of the brand, since I have 4 personal vehicles of this brand. My visit to this agency for service has been the worst experience, audi service agent is zero committed. Delayed delivery, they do not return calls, lack of information, literally to pick up your vehicle you have to be waiting in person, to put pressure on them, seeing that you are there. Through them a repair is delayed and they hide behind the fact that the parts do not arrive. The oil sensor took about 5 weeks without a response (I left the sensor 100% paid), they told me that it had not arrived, etc. In the end just lies. The delivery time is 4 days, you go to Parts, which is in VW next to Audi, you pay there and they bring it to you in the time they tell you, I bought 5 Parts, 3 of them not in stock and they brought them in no more than the time they tell you in my case no more than 4 days was what they handled me. It should be noted that I did nothing to it at the agency, I asked for a refund (I've been waiting for another 3 weeks to release the check) and I took it elsewhere and bought, as I mentioned, the VW Parts. Having gone to this agency has taken me almost 2 months to be hooked on them. So that in the end I would take it outside where once I take the parts in 2 days they will fix my car. If you are going to acquire a Vehicle here in Saltillo, then I hope you enjoy patience and a second Vehicle for the long waiting times they have due to their lack of commitment and decision. Speaking of sales agents, I had to get in touch with one, and he gave me a garbled response that had nothing to do with it. I simply told him yes because even if I explained to him that it was something else, he told me no. Remember that I have other vehicles and one had the same problem in the Audi App, it was misconfigured as a user, this one was the same. But anyway, I tell them I hope that if they are new users they don't tell them things that aren't and they go home thinking that it can't be fixed when in fact it can.