Audiofilia Parque Tezontle - 09020 Ciudad de México

A wonderful attention within the premises, they were able to guide me from scratch and understand how to bring me my perfect hearing aids, 100% recommended, I invite you to visit and get to know all the brands!

Very good service, products of quite good quality (if your thing is to listen to the music in its entirety, come and you will not regret it) ??

They have products that I like but I've been twice and the truth is the service is lousy, they are on their phones and they serve you more by force than anything (I'm talking about 8 months the first time and 2 the second time, if they've already changed the staff it would be great) [Edit] Current people serve well, answer questions and explain what you need, just need to stock a little more but very well now

Excellent place to get hearing aids of all kinds. There I got at a very good price two pairs of earpods of modern design and for months without interest.

The attention was very kind, it was decided by a specific hearing aid. The staff helped me see other options that fit my budget and I ended up coming up with better hearing aids for about the same money. I will definitely return.

I will tell you my sad story, it all started on July 5, 2015, I bought my AIAIAI PIPE headphones excitedly, because - audio quality - and also Audiofilia has the excellent option of “guarantee of rude use for life” then I said - I will keep My box, my guarantee and ticket in case one day I need to make it valid. What happened? The day came, my headphones that I have used for 4 years in a row were broken and I decided today (which is my birthday) to give me a gift and apart from buying my new PIPE, brand new a Fiio M6 and some headphones at height. Did I find the hearing aid box that I kept 4 years ago? Yes! I found it, came the purchase ticket, the audiophile guarantee, the accessories and the original box. But do you know what else I found? A company that does not respect its policy in good faith, a customer service without empathy, a complete disappointment. What was the reason why they did not accept the guarantee? Have bought them with an authorized dealer and not in their own premises. Did it cost a lot, take my hearing aids for 4 years of good use and offer any discount for my next purchase? So much time for nothing ... P.S. Chingo to my mother if I was not going to buy the Fiio M6 and other headphones apart. PD2 There is Amazon, where I can return the product simply because I felt like it. PD3 That level of contempt for your customers does not deserve your purchase, really.

To those who sell in MercadoLibre: place your publication as "used" despite being new, so your complaint will not be valid. Audiophilia is known for threatening, harassing and hanging on cheap excuses to prevent the marketing of FiiO products by others other than their store. They have even threatened users on Facebook and Instagram, saying that "there will be legal consequences" (which of course is impossible), and they use MercadoLibre's Brand Protection Program to report publications arguing "contraband" for "not having an A1 petition and permission to use branded". They will have "50k+ daily customers" but you will know how many of those convert to gross sales. Alfredo Cervantes, its commercial director, will be able to do and threaten whatever he wants, but they will not prevent anything. It's a shame they go to such lengths for a handful of sales, but it speaks volumes about their values ​​as a company. I obviously expect a dire response, and it will only go on to confirm your lack of professionalism; calling their clients "tantrums, poor, ignorant" and other pejoratives. They are an embarrassment to the Mexican economy and the national market.