Automotriz Osorno SA - 72477 Puebla

Until now good service and kindness. At the end of the whole topic I will check my grade.

Simply a workshop fraud, I had the misfortune to fall with them by insurance, after the initial ordeal for the repair and change of parts between telling you lies, they want to make you believe something else than what they said before, they do not answer you calls or messages and they change the dates constantly, then came to make valid the guarantee of the "new" parts that they said they changed, which I do not know are new or even that they have been changed because they did not want to show me the closed box of The spare part even though I demanded to see it, they only showed me photos of the box already opened with a folio number that did not match the one on the request, they gave me a 3-month warranty and the part failed after 2 months, as expected They tried to make me believe that they had not guaranteed anything but I have the signed documents that prove it, I waited 3 weeks for an answer but nothing, they only gave me excuses and blamed the provider that according to He did not answer, in the end I spoke to the insurance to request a change of service provider and they are going to send the car to the agency where it should have gone in the first place and not with that workshop of liars who make everything murky and hidden, the type that He was attending when he felt like it is a certain Jonathan, he never told me the truth of things, one day he told me one thing and the other a different one, he blatantly contradicted himself and lied to my face but yes, always with that false kindness with which it is handled. In short, they are scammers, they had to be Osorno.

Great service is a PPG MVP Certified workshop

Here they receive your unit with friendly treatment and give you solutions by the staff that works in the workshop

Too bad on their part they were late. More than 6 weeks, unfortunately I had an accident and the insurer took the vehicle, and in the end it did not turn out well, I decided to take it to be repaired at the end with people I trust and it was left in a couple of days, I do not recommend it

A clumsy job, poorly done, the accessories were ripped off when they were in perfect condition, the reverse sensors, I agree that since it's not from the car, don't put them, but DO NOT DESTROY THEM, they give you round and round. We crashed on the highway and it was the only option, according to, DO NOT COME unless you want to get angry. Not even the office ladies are safe, they play their music at full volume so you don't hear the complaints of the other clients, all wrong, all very wrong. ALSO, MY LED LIGHTS WERE STOLEN AND MY SENSORS DON'T WANT THEM BACK. THEY STEAL. THEY STEAL. THEY STEAL.

I took my Audi A1 car to repair by gnp insurance and from the beginning the appraiser inflated the price with unnecessary parts so that it would go to total loss, later after a month and a half of having the car they gave it to me and it had errors in the lights and I took electric windows to Audi and it turns out that they changed the comfort module for a damaged one, different serial number and coding, then they asked the workshop to take it but they hold on to what I left the car for them to review. I do not recommend this workshop since their mechanics do not have good practice, I prefer to look for and pay to have it repaired or a new and well-coded module than to return it to them as a guarantee of their bad work. If you have a mishap and the insurer sends you to this workshop, do not accept it. And take any other option they give you.