Avis Renta de Autos - Col. Nuevo México

To whom may concern, In my last experience with Avis I had trouble with the fee the attendant give me, after reviewing the price I didn't realize she quote me for the higher price, out of 3 reservations I had (Higher price was $120.00 Dollars more), nevertheless, I was very unhappy since two times I called and no one has responded, No resolution or follow up, One attendant told me he was going to make sure this will be resolved since he was able to see all the incident, and I was going to be offer a better deal and discount on my future reservation, especially since I been an Avis client for over 16 years Moving forward I have a future reservation, but I don't want to run into the same issues, Can you please provide me a no lie statement to make final decision whether I go with Avis or a new provider.

Quick and easy drop off. I would suggest a sign to direct people to the drop off location. Excellent service from their employee Alberto López, he went out of his way to give me a lift to my hotel because the shuttle at the hotel would of taken an hour. Thanks again Alberto!!

Make sure you read your contract. I made a reservation and rep at counter added roadside assistance with out telling me. He verbally said your car has no coverages is that ok? Never mentioned adding anything and i did not think I had to question it.

This was the best encounter with Avis staff at BJX Airport. There are some airport locations I travel regularly when I go to Mexico, but I have been a Sixt member for a long time so I gave Avis a try when visiting this city. I am glad I did because my experience with them went well and smooth, both in service staff and vehicle condition.Moreover Jose Pedro and Cristian at the service counter went well beyond my expectations due to the fact that I had to leave one of my suitcases at the airport because the POORLY TRAINED, LOWLIFE, IGNORANT, supervisor from VOLARIS IVAN MANRIQUEZ did not let me check in my baggage. These two gentlemen which they had nothing to do with my situation offered to store it while someone picks it up or even ship it to my house. After this wonderful and unique experience AVIS has gained my business from now on. Jose Pedro and Cristian really understand the meaning of CUSTOMER SERVICE. Once again, thank you, thank you. I hope AVIS corporate reads this review and gives you guys a raise or promotion.

These people will steal from u guys thy tried to steal a 100 dollars from my brother when my brother told them that they were thifes he was willing to pey WTH his credit card thy wanted cash and at the end they did not end up charging him my brother told me becarefull that will try to steal from you. I also rented a car from them and thy also are trying to steal from me and Everytime I call and ask for a manager thy tell me will call u back and thy never do call back. Everyone out there be careful with Avis car rental .thy will steal from you.

Horrible service. We paid through expedia and when we got there we had to pay other insurance. We understood that, but then they told us it would have been a certain price and they ended up charging us 3 times that amount. We are still disputing the charges with our credit card company. Nothing but a bunch of crooks. They didn't give us the car we reserved and we think they are trying to charge us that as well. They just want to tell you they will hold a certain amount on your card and they will refund you the part they hold. They end up charging you the entire amount they tell you was just a hold.Trying to call them from America has been a pain as well. We will NEVER book from them again and will tell EVERYONE we know to not use them.

First time I rented the car in AvIS @ Leon through AA so the total in USD based on reservation was exactly what I paid. Second time I rent in AVIS@ leon I did directly with them since I received an offer by email so I reserved the car for a total estimated USD 170. When I checked in the lady at the counter handled the contract and I asked her to confirm that the total to be paid was equAl to my reservation since the contract included the mandatory deposit, she said YES USD 168. A week later back to the states I checked my credit card and the amount in my Credit card was three time of what it is supposed to be USD432.96 DO NOT trust offers received and be EXTRA carefully if you rent directly with this AVIS in leon airport.

Defrauders - strongly not recommended Four days after returning the car, I received a bill 2,570 MXN higher for some damage I have never caused. At my request for an explanation, after a reminder and ten days, they sent me a photo of a 2 cm scratch on a rearview mirror and an invoice for the repair of the front of the car for 1800 pesos. Note that from the start the car was full of scratches which were also confirmed and signed by them. At my request for the photo of the repaired car to verify that at least the invoice was not fraudulent, they were unable to send me anything.