Avis Renta de Autos - 45659 Tlajomulco de Zúñiga

Honest and reliable

great service

I decided to go with Avis because of the reasonable pricing and car options. Staff was friendly and efficient. There also available 24 hours a day. Great service.

Horrible service, my baby, wife, and myself were left stranded without a car due to horrible service. I was being charged ,$3,000 US dollars as a deposit!!!!??? When I checked my receipts I was given, the lady tried charging 5 thousand one time..and then 3 thousand the second time. She also took a copy of my passport and driver license. After declining me a car, the van drove us back to the airport and they left us without a car. Horrible service and they were trying to steal my money!

I showed up with a paid reservation. Once I got there i was turned away because my visa was a bank card and not a credit card. The guys wanted an actual credit card and kept on telling me that they don't accept Visa bank cards. They bussed me and my 2 kids back to the airport. I had to scramble to look for alternative transportation. Luckily I was able to rent a car through a different company. Unluckily I ended up paying a lot more while using the same Visa bank card this company refused to honor. Because of this I also had to spend time from my vacation trying to get my refund from the rental. We had a horrible experience with this company. I don't recommend it and if zero stars was an option that would be my selection instead of the 1 star. Oh by the way, there is no notice of the cards used having to be a credit card.

They are charging me twice for a car rental. Fraud fraud fraud !!! I called and they couldn’t help me because I needed my reservation #. Which I missed placed and haven’t been able to find it. It was imposible for them to check with my name and dates the car was rented. Why do they even as for ask for all my personal information!? They need to make customer service more efficient. I feel this review is a waste of my time as well. I don’t think there corporate reads any of these reviews!! I called my bank to file a dispute claim. They are not getting away will double charges!!!

Rented a truck from Avís at the Guadalajara Airport to drive around in rural towns I planned on visiting and was highly disappointed. On their website, the truck they show is a fully loaded Nissan Frontier and charge a premium to rent it but when I showed up I received a commercial version of the truck. The vehicle had no backup camera or Apple CarPlay which I was told it would. When I questioned them about why I received a commercial grade truck, the lady kept on insisting it is the same truck. I agreed it is the same truck but not the model they advertise on their website. Had i known that, I would have opted with another company. Not to mention, the truck had dents all over it.

I booked and paid for my car almost 2 months in advance. Our flight was delayed by 5 hours. I called to make sure they would not sell our car. Customer service confirmed that the policy is they will hold the car for 24 hours. When I arrived at the car rental station in the airport the representative said they sold the car to someone else and broke policy. He told me I had to call customer service again to get my money back and find a new rental company because there was nothing he could do to help. I had to pay $300 more for a different car rental through a different company. What is the point of a policy if you're knowingly going to break it. Highly disappointed.