Avis Renta de Autos - 77500 Cancún

Look elsewhere for a rental unless you like to be gouged for insurance! We had prepaid reservation & insurance already arranged (and brought the paperwork with us for the policy). They insisted we had to purchase their policy. For full coverage it would have been more than DOUBLE our weekly rate for the rental car, car was $446, they wanted $650 for insurance and when I refused, showed them I already had a policy in effect they put a $3800 hold on my credit card and argued with me for more than 40 minutes. Luckily for us this didn't ruin our vacation plans as we had plenty of available credit. My adult son was another story and was forced to buy the insurance as his card didn't have enough available credit to forego the insurance offered. After finally letting me go it took another 40 minutes for them to bring my car around. Again, car was prepaid, reservation was made with correct pickup time. This should have been 10 minutes total, not 80 minutes! Sane experience for my son. We rented a Toyota Versa and the air conditioner did not blow cold (or any temperature) air. When we called to let them know they told us to bring it back to the airport and we would need to wait several hours to see if they could get us a different car. We asked if we could bring it back the following day as it was getting dark, we were tired and hungry and did not want to wait around for hours. They said there would be another charge if we did so. I did not take the car back, we just used the car the bare minimum and rode in the other 2 rental cars our family rented. The other Avis rental had the same insurance scam run on them. The other used a local Mexican company, paid less, it included insurance and their car worked beautifully. That's what I would do hands down next time we go. We rented from Avis to avoid this kind of scam in the first place. On the positive side, car check-in was quick & easy. I reported the a/c problem at check-in again. We did photograph & video the car condition at pickup and drop off to ensure nothing fishy happened. Hold on my credit card was released within 48 hours. Shuttle driver was polite & efficient (A+) and the sweet lady who gave us dinner recommendations & a map outside while we waited forever for our car to be pulled around was fabulous. Otherwise this would have merited zero stars and I'm somebody who likes to give good reviews.

Got a brand new car, no problems. Pretty smooth return. Pick-up started well with personal assistant greeting/guiding us to shuttle. One you arrive to car-pick up spot, wasn’t smooth despite being preferred member (no difference); it took about 25mins, waiting on every sub-step and having a lady drill your ears to purchase additional vacation packages from partners while waiting for the car.

They are super lazy and stupid bit. I can’t expect this level of indifference when I took a car for 3 months and I asked them (Josue and than manager Daniel when first one was in regular stagnation about answering) for a couple of week approximately every day sent me an invoice for my last payment due to the current inability to pay by blocked credit card. God I was so angry but nothing!! but when i returned the car, they demanded to pay cash in the place -yea huge price but they don’t care because there’s not there problems.) To settle something not in automatic mode - it is too difficult for them. Hey Avis you need a good manager for these sloths.

Pleasantly surprised by my experience! I paid exactly what I was quoted online and wasn't hassled. I declined additional insurance due to credit card coverage and they didn't push it, just put large hold on my card which is expected. They also went above and beyond when I was trying to find the person I was traveling with upon arrival - they coordinated shuttle pick up for him which we were struggling to figure out on our own. The car pick up process was quick and everyone I spoke to was friendly. Drop off was even more efficient and easy. Paid ~$50/day (automatic Aveo)

I have rented from various rental companies at the Cancun airport and by far Avis is the most hassle free and has one of the best (apple to apple comparison) rates direct through their website. Other rental companies occasionally had a lower advertised rate but I've found the hassle at check-in check-out counter is just not worth it. Avis offered cars in good condition, easy check in/check out process with a shuttle to and from the terminals. While there's always room for improvement, Avis has been the best I've encountered.

Expect to pay 2X to 3X to the advertised online prices. Started off on the wrong foot right at the rental spot coming out of the plane. Sales people would just point out outside to randomly wait for the van supposed to actually take us to where we would get the car. After 15 minutes or so, the van never came and we decided to walk all the way there. The place was a little bit crowded even though they seemed fully staffed. Service was slow, people didn't seem to know what they were doing. I don't know if these were all new people or what, but it shouldn't take this long to rent a car. I can't speak about rates or weather or not insurance was included since it was not me personally who hired the service, but if it's up to me, next time I'll take my chances somewhere else. EDIT: Ok, so maybe I wasn't about the long waiting times. We're talking couples fighting, wives trying to comfort their husbands, kids crying... That kinda stuff. Also, we already had a reservation! We had a dead phone battery sittuation when we got here. Not it's 100%, and still no car. I'm sure we could've walked there by now.

My rental was ok. The pick up and returning check out was quick. Suggesting scrutinizing the body of your rental before leaving the rental shop. Taking pictures on the existing findings is the best way for documentation purpose! They mistakenly charged me some extra money but it was quick rectified by Noe after I pointed out. The rental car was clean and ready to go. It was a little bit tricky to find the right lane to drive back to the shop to return the car. As a loyal Avis customer, I would recommend it!

Everything worked great with my rental. Avis picks you up at the terminal as you cannot walk from every terminal. Staff is friendly and quick to get everything ready. Wait time was manageable and return was overall quick and efficient. Can recommend Avis a lot as they have cars in good conditions. You can even get a Tesla