Axa Seguros Fco Medina Ascencio - 48330 Puerto Vallarta

Okay

Two Three

Great insurer with the right option for your needs

Good service

I had a very bad experience with one of his adjusters, the overbearing, arrogant and rude man, he charged me $ 17,000 pesos for a small collision in the defense of his insured car so I answered that I was made an abuse, he told me that If I did not pay him at once, he would send me to jail. I wanted to talk to someone in charge to talk about what happened and they quoted me the following week, to which they did not arrive, they had me waiting for an hour and a half without even telling me that they would not be able to help me, really, seeing the training of the adjuster and the staff of the agency, I can take for granted that it is the worst and that they consider it well before choosing it as an insurer, there are many in the area of ​​Puerto Vallarta, which offer better care and service.

The service by the reception girl was great. I didn't get help from anyone else there. The phone is a point where they should pay attention, and they never answer. The girl at the reception is the only one there and is the one who helps you by receiving papers, collating and sending your file; so he dedicates you 100% attention and doesn't take calls; Therefore, they should hire someone to help them or at least that the insurance advisors will take the call if they see that they ring a thousand times and that the reception girl is busy (team work). On the other hand, I do not describe the issue of insurance ... because that was very questionable the agent who attended the accident on the road to my father (in San Luis Potosí); and that he did not give him the transfer to the hospital or radiography when he had contracted a wide coverage insurance (that part if he had to qualify it would give them a zero); What qualified here was the help and advice that the girl at the office in AXA Puerto Vallarta gave me.