Azhara Midtown - 44648 Guadalajara
3/5
★
based on 2 reviews
Contact Azhara Midtown
| Address : | Local. L-80A, Av Adolfo López Mateos Nte 1133, Italia Providencia, 44648 Guadalajara, Jal., Mexico |
| Phone : | 📞 +7897 |
| Website : | https://www.azhara.com.mx/ |
| Categories : | |
| City : | Jal. |
|
G
|
Gustavo Soler on Google
★ ★ ★ ★ ★ Precios accesibles y buenos productos
 Accessible prices and good products
|
|
F
|
Fernando Bado on Google
★ ★ ★ ★ ★ Tuve una experiencia muy amarga.
Compre un par de pulseras para mi novia y para mi. La de mi novia todo bien, pero la mía se me caía todo el tiempo. Fui a que me la cambiaran, me dieron otra, y esta se rompió a los dos días de usarla. Evidentemente ya no me sentía a gusto pidiendo un cambio, así que pedí el reembolso y a mi sorpresa cuando lo pedí me comentaron que no me lo podían dar. Aunado a esto, la actitud de le encargada la segunda ocasión fue nefasta, grosera, y de pésimo humor.
Me ofreció un cambio, como si me estuviera haciendo un favor, en vista de que era su marca la que me había quedado mal como cliente. Yo pagué $600 por esa pulsera, y no logró encontrarme un reemplazo que me gustara del mismo precio. Buscó y buscó Pero la verdad es que por la actitud que tenía decidí quedarme con una pulsera de $380 y le pedí que de favor me reembolsa lo restante. Evidentemente me volvió a decir que no se podía.
Yo también soy dueño de algunos negocios, y cada cliente cuenta, por lo que no entendí la actitud de esta persona porque como encargada no busco una buena solución para mí.
En fin, espero puedan aprender de esta experiencia y mejorar su atención a cliente ya que si ofrecen garantía de 3 meses, mínimo cuando alguien vaya a reclamarla deben atenderle como si fuera a comprar la primera vez.
I had a very bitter experience.
I bought a pair of bracelets for my girlfriend and me. My girlfriend's all good, but mine kept falling off. I went to have it changed, they gave me another one, and this one broke two days after using it. Obviously I no longer felt comfortable asking for a change, so I asked for a refund and to my surprise when I asked for it they told me that they couldn't give it to me. In addition to this, the attitude of the manager the second time was dire, rude, and in a terrible mood.
He offered me a change, as if he were doing me a favor, since it was his brand that had turned me off as a customer. I paid $ 600 for that bracelet, and couldn't find a replacement that I liked at the same price. He searched and searched But the truth is that because of the attitude he had, I decided to keep a $ 380 bracelet and asked him to please reimburse me for the rest. Obviously he told me again that it couldn't be done.
I also own some businesses, and every client counts, so I did not understand the attitude of this person because as a manager I do not look for a good solution for myself.
In short, I hope you can learn from this experience and improve your customer service since if they offer a guarantee of 3 months, at least when someone goes to claim it, they must attend to you as if you were going to buy the first time.
|
Write some of your reviews for the company Azhara Midtown
Your reviews will be very helpful to other customers in finding and evaluating information
Recommend a place for you
