Bajaj Metepec - 52140 Metepec

Terrible service, I went to ask about the Dominar 400 ug and the lady who attended me was new, I had to ask basic things to the lady at the desk in the back (who had a despotic attitude) who got upset when I asked her about the changes of the version 2021 to 2020 and why the price on the page was $ 77,900 and in the agency they only sell 2021 models at $ 82,000 another man who does not know where he was located shouted insistently that they only sold only 2021 models in the same blunt and aggressive way as saying (here we only sell the 2021 model, don't bother), I asked about a test drive and it seems that I told them that I was going to take (steal) the motorcycle ... In other agencies of other brands you can do test drives, a salesperson follows you And it is a better experience because at the end of the day it is a vehicle that you will use every day, you have to know how it accelerates, brakes, turns, performance, etc. It is not like buying a cell phone. In summary, it seems that they do you a favor by attending and YouTube motovlogs are right in saying that in the vast majority of agencies Bajaj has a terrible service either in sales or in services. Too bad for the Dominar 400 but I recommend in any case to see other motorcycle options (brands), or to those who are determined to buy a Bajaj that is online to save about 4 thousand pesos and buy sliders and helmet or boots. Ahh and I recommend to quote insurance outside the agencies since they are cheaper and you do not have to pay in cash (14 thousand pesos or more) or on credit (it goes up a thousand pesos a month perpetually for the duration of the credit).

Unfortunately for the brand, the agency's service is the worst, the staff takes too long to respond to requests, they promise to keep you informed of your orders (which you left a payment in advance) and then nobody wants to be responsible for you. The brand is really good, the cost-benefit of the models is excellent, however, I consider that a much stricter filter should be applied to know who is hired and to really know the service that is given to the client, since they do not do A favor to customers by serving them, on the contrary, the agency is done a favor by consuming their products.

Well, I contacted 2 sellers that at first it seems that you are doing them a favor by buying the motorcycle, very little accessibility when visiting them to make the purchase. Until he was in the process of signing, it was that the advisor was more accessible and attentive, he changed his attitude completely towards one with more interest in making the sale. The mechanic in charge is insufferable and zero customer service capacity, hopefully they don't have to deal with him.

Terrible customer service, it seems that they are doing you a favor ... I do not recommend buying with them

I left a list of spare parts that I need, they stayed in touch with me to give me prices and the date they would arrive and after a week I am still waiting for terrible service in spare parts

They never have mothers. They don't handle the 1.2 l Bajaj oil, which is what the Avenger carries, they don't have spark plugs, they took more than half an hour getting weies, so that they could tell me they had nothing.

Salesmen and mechanics are fine, but every time you go to make an appointment it seems like they do it for free. Because the service is lousy, a service that regularly takes 2 or 3 hours, they deliver your motorcycle the next day or 5-6 hours later.

Good service, easy to get to, they give good follow-up to your doubts via wahts if you are interested, so far everything is fine, only if you want a motorcycle, you must give an advance and in 2 or 3 weeks your motorcycle will arrive.