Banamex - 77710 Playa del Carmen

In Playa del Carmen, several Banamex branches are closed. This week the Centro Maya closed. And the one on ave 30, is not opening on Saturdays. It's only open Monday through Friday, and the lines outside the bank are VERY LONG. I have not been able to make a payment that the ATM does not accept, it has to be at the counter. And I've been there for several days and I still can't pay. Quite bad the very poor service from this company.

Who is from Russia here you can withdraw money from an ATM, the commission of 30 pesos does not matter how much you withdraw. This is better than in exchangers.

What a terrible service they give in this branch, I have gone to look for my plastic on 2 occasions and in 2 I was disappointed by the bad attention given by the executives, to begin with, since you arrive, there are no executives out in the lines to ask why the visit is due, then they tell you that it is for appointments, they do not give you a number to make the appointment, they ask you to arrive before 8 o'clock to take a turn when their opening time is at 9 o'clock, they arrive without saying hello Or say good morning, they do not know what to answer if you ask them a question, they do not ask who is on an appointment or who does not, they do not accommodate people, they do not separate the 1.5m away, they do not have signs. The ATMs never have cash or are always out of service and it is not possible to deposit in the practice either. PESIMOOOO

The first time I go to the bank and I found the kind attention to be very timely from the moment you get to train, they attended quickly to the people trained and went to the window or other matters without wasting time ... that looked very professional from the staff who I was working today Wednesday, September 15, keep it up and don't lose interest in maintaining that great service! Greetings!

I opened my investment account and when I went to cancel the investment account to make it a savings account they told me that the date to move the money had already passed and they gave me that date. The most recent thing that happened to me with this bank was that when I used the app to make purchases and spoke to them to ask about some charges that did not appear to me where they came from, the first man who answered the phone got angry saying that he did not come from where he was I charge because it takes from 24 hours to nine days to go out in process, which is not true because I have been using the app for more than a year to buy and see my balance and the charge comes out immediately for not responding to my doubts, I spoke again and the man who answered me by giving him the amount he did not recognize asked me to provide him with the last two purchases that looked like they were in process and that when added together gave approximately 1,600 but when added together he gave 2,100 pesos to the I corrected him and in a mocking way he said ah yes.