Banca Mifel - Coyoacán - 08100 Ciudad de México

TERRIBLE SERVICE! The staff talking all the time and nobody solves or helps

Good service, slow for few customers

They can not solve anything, one attends with the intention of making a payment but they are not at all interested in doing a little more for the client and they only leave you standing without more to say. I had to go without solving my matter and they really were not interested in giving quality customer service.

Terrible service. Very reduced work schedule in branches. They make mistakes constantly and have extremely absurd policies. Any procedure takes a huge amount of time. Its slogan should be "Financial Services for people who have nothing to do with their time."

Terrible service, it is very slow even though there are no people inside the bank Service leaves a lot to be desired The exchange of the dollar is very expensive

The Banco Mifel ATM in Coyoacán, near the Frida Kahlo Museum, gave me fake money. I can not use it. When I returned, to ask for help, the woman at the bank immediately said, “It is impossible. You can't prove it. " But I know that I received the money from that ATM, before I went to the Frida Kahlo Museum on Tuesday. I have a record of my bank. So: I advise that you do not use this bank. /// Hi #MexicoCity: the ATM of @bancamifel in # Coyoacán, near @museofridakahlo, gave me fake money. I can't use it. When I came back to ask for help, the woman at the bank said immediately, "It's impossible. You can't provide it." But I know that I received the money from that ATM before I went to the Frida Kahlo Museum on Tuesday. I have the record from my bank. So: I advise you not to use this bank.

Terrible service and poorly trained staff. I had an unsubstantiated check bounced. They hide behind the LGTOC, when they don't even know what they're talking about and they don't know its content. In refuting them, given my knowledge of said law, they hide behind Banxico's provisions. By refuting them again, pointing out the assumptions of rejection provided for in Annex 16 of Circular 3/2012, they indicate that they are the Bank's policies. I requested the basis on their policies but they were not able to show them. It seemed more like they were trying to excuse themselves based on poor training and poor judgment. It should be noted that I called the CONDUSEF, who confirmed that they do not have any arguments to reject the check. The manager (or who identified himself as such), does not have the necessary knowledge and criteria to occupy such a position. As an update, I went an hour later to the branch on Av. Universidad (in front of Chedrahui) and I had no problem cashing the check.