Banco BBVA - 11000 Ciudad de México
2.4/5
★
based on 8 reviews
Contact Banco BBVA
| Address : | Monte Líbano 915, Lomas de Chapultepec, Miguel Hidalgo, 11000 Ciudad de México, CDMX, Mexico |
| Phone : | 📞 + |
| Website : | https://www.bbva.mx/personas/productos/tarjetas-de-credito/solicitar-tarjeta-de-credito.html%3Fcid%3Dref:gen:ggl:mx-pubicaciones_google_maps-tarjetas-tarjetas_credito:om-ss-per::::::::google_maps:: |
| Categories : | |
| City : | CDMX |
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ISABEL MUÑOZ on Google
★ ★ ★ ★ ★ No contestan el teléfono, lo descuelgan para no hacerlo. A qué hora atienden?
 They don't answer the phone, they pick it up so as not to. What time do they attend?
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Alejando Lopez Moreno on Google
★ ★ ★ ★ ★ Saben si está abierta está sucursal
They know if this branch is open
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César Rodríguez on Google
★ ★ ★ ★ ★ Buen servicio. Eso sí, urge reforzar la seguridad.
Great service. Of course, there is an urgent need to reinforce security.
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Alexis Cortés on Google
★ ★ ★ ★ ★ La mejor sucursal, sus cajeros son las personas más atentas y amables del mundo
The best branch, its cashiers are the most attentive and friendly people in the world
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Theo Haber on Google
★ ★ ★ ★ ★ Necesito poner una queja de uno de sus colaboradores. ¿con quién puedo dirigirme?
I need to make a complaint from one of your collaborators. Who can I contact?
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Mariana Pfeiffer on Google
★ ★ ★ ★ ★ Pésimo servicio de Liliana Moreno Duarte. No da seguimiento, no avisa sobre cómo va el trámite, jamás se comunica para dar información sobre la cuenta cuando dice que lo va a hacer. Hay que ir a sucursal cada vez que requieres información.
Terrible service from Liliana Moreno Duarte. It does not follow up, it does not notify how the process is going, it never communicates to give information about the account when it says it is going to do so. You have to go to a branch every time you need information.
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Advisory Services on Google
★ ★ ★ ★ ★ LLEVO 2 MESES CON PROBLEMAS RESPECTO A UN CARGO NO RECONOCIDO Y LA REPOSICION DE MI TARJETA DE DEBITO. HE RECIBIDO UNA PESIMA ATENCION Y SERVICIO POR PARTE DE LA DIRECTORA BLANCA VALVERDE DE LA SUCURSAL EN Monte Líbano 915, Lomas de Chapultepec.
NO LE HA DADO SEGUIMIENTO A ESOS 2 TEMAS, NO ME HACE CASO, LLEVO 15 DIAS QUE DEJE UNA CARTA RESPECTO AL REEMBOLSO Y EL VIERNES 12 ABRIL DESPUES DE ESPERARLA 1 HORA, LE EXIGI QUE ME DE RAZON Y QUIZO ATENDERME, NOS FALTO AL RESPETO, ESTOY HARTA DEL MAL SERVICIO DE BBV ULTIMAMENTE Y EL POCO PROFEESIONALISMO DE SU PERSONAL. ESA MUJER ES GROSERA Y NO HA HECHO NADA AL RESPECTO. OJALA LA CORRAN NO SABE LO QUE ES ATENDER A UN CLIENTE. ADICIONAL EL SERVICIO EN GENERAL DE ESA SUCURSAL ES MALO, ESTUVE 2 HORAS EN EL BANCO Y MUCHAS QUEJAS POR PARTE DE OTROS CLIENTES QUE ESTABAN POR CANCELAR SUS CUENTAS.
I HAVE 2 MONTHS WITH PROBLEMS REGARDING AN UNRECOGNIZED CHARGE AND THE REPLACEMENT OF MY DEBIT CARD. I HAVE RECEIVED A HEAVY ATTENTION AND SERVICE FROM THE DIRECTOR WHITE VALVERDE OF THE BRANCH AT MONTE LEBANON 915, Lomas de Chapultepec.
NO FOLLOWING HAS BEEN GIVEN TO THOSE 2 THEMES, DOES NOT MAKE ANY CASE, I HAVE 15 DAYS LEAVE A LETTER REGARDING THE REFUND AND ON FRIDAY, APRIL 12 AFTER WAITING IT 1 HOUR, I DEMANDED THAT YOU REASON ME AND MAY ALLOW ME, WE MISSED RESPECT , I AM HARVEST OF BAD SERVICE OF BBV LAST AND THE LITTLE PROFEESIONALISM OF ITS STAFF. THAT WOMAN IS GROSS AND HAS NOT DONE ANYTHING ABOUT IT. OJALA LA CORRAN DOES NOT KNOW WHAT IT IS TO ATTEND A CUSTOMER. ADDITIONAL THE SERVICE IN GENERAL OF THAT BRANCH IS BAD, I WAS 2 HOURS IN THE BANK AND MANY COMPLAINTS BY OTHER CUSTOMERS WHO WERE TO CANCEL THEIR ACCOUNTS.
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Javier Enriquez on Google
★ ★ ★ ★ ★ La asesora que se encuentra atendiendo la entrada es muy mal educada, se la pasa jugando con sus compañeros y descuida la entrada, tuve un problema que se debía arreglar con Miguel Angel el jefe de cajas y no me resolvió absolutamente nada y fue grosero y sarcástico, no tiene profesionalismo.
El director tampoco ya que se burlo de mi y no hace nada realmente.
Tuve la oportunidad de hablar con un empleado y me comenta que en esa sucursal se fomenta el machismo, la homofobia y el racismo por parte de todos los colaboradores.
JAMAS VAYAN A COMPRAR PRODUCTOS O CONTRATAR SEGUROS ETC. PORQUE SOLAMENTE TE VENDEN LO QUE QUIEREN Y TE METEN OTROS PRODUCTOS QUE NO PIDES.
The advisor who is attending the entrance is very rude, she spends her time playing with her colleagues and neglects the entrance, I had a problem that had to be fixed with Miguel Angel the cashier manager and he did not solve anything for me and was rude and sarcastic , has no professionalism.
The director doesn't either as he makes fun of me and doesn't really do anything.
I had the opportunity to speak with an employee and he told me that machismo, homophobia and racism are encouraged by all employees at that branch.
NEVER GO TO BUY PRODUCTS OR CONTRACT INSURANCE ETC. BECAUSE THEY ONLY SELL YOU WHAT THEY WANT AND THEY GET OTHER PRODUCTS YOU DON'T ASK.
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