Banco BBVA - 72490 Puebla

Terrible attention. 30 minutes waiting and I couldn't open an account. I will not come back.

He lacks more attention to the client, they do not respect the waiting shifts and the attitudes of the executives leave much to be desired.

Lousy service, they make you waste your time returning several times when in other branches they solve the problem at first. It is a pity that I have to go to the center having this branch a few meters from my work

Bad service, the director or manager does not know what it is, it does not solve, we deliver three times the same document because they lose them and the worst they deny, and since they do not sign the receipt you cannot verify it, they should demand that they sign when they are delivered documents, if you can avoid going to that branch better, greetings

Very good evening, first of all, I feel upset and outraged by the terrible service provided by its executives at the BBVA de peri plaza instillations in the state of Puebla since first, they report something and then at their convenience they change their mind, referring to the fact that money It is in the cloud, when previously they made the call to report that the money was in said facilities, it seems very low on their part since if their salary does not reach them, do these kinds of things I demand a solution to the problem .

It really is a lousy service that they give. Recently I went to change a plastic (card) and for such a simple procedure they made me wait more than 2 hours. Together with their numbering system to go with an executive (shifts) that never work, they made me take a new turn 3 times because they never called me! Really, they have extremely incompetent staff.

Mónica Martínez, executive of BBVA BANCOMER, I asked him to support me immediately Q I tried to make my withdrawal at the ATM and I could not withdraw anything at the ATM, I did not give myself any cash and the withdrawal of $ 2,800 appears on my card and mobile banking application that I never received a single peso, so at that moment I spoke to an executive who at that moment Miss Mónica Martínez reluctantly attended to me and I told him to please help me, very nervous, worried and with eyes full of tears I told him that Please check the cameras because he did not give me the money, the cashier tells me at that moment Miss Mónica Martínez Q will take my data to pass the report and two hours later Miss Mónica Martínez from Bancomer actually calls me and tells me that my money is indeed there Q there is a surplus of $ 2800 pesos exactly what the cashier did not give me and then he tells me to go the next day for my cash to pick it up at the window I go to the bank the next day and It turns out that not always not anymore, that is what an executive tells me, the manager to be exact that in the photo you can see without his badge nobody identifies himself in that bank nobody shows a badge more Q Miss Mónica Martínez Q is at all times his badge turned around so as not to see who he is or what he does? You only know what they work in the bank because they are inside the bank but nothing else then the manager attended to me at that time because that is how he identified himself as the manager of the branch but without saying his name and I told him to call Miss Mónica Martínez who was His name because when he called me and he told me to go for my $ 2800 by phone, I asked him his name and he told me to go the next day, in fact, in the photos that I am sending, his badges as bank employees do not appear, why? I wonder shouldn't that be a requirement? So I told the boss, Q, please speak to Ms. Mónica Martínez and when she arrived she faced her and told her why then she spoke to me saying that my money was there and that it will happen the next day and then now she wants to change everything and now it turns out that she tells me that the money is in the cloud that will be reflected in a period of no more than 72 hours in question they want to keep that money those $ 2800 are the result of my work of 15 days they are for food and my wife's expense is not fair what you do, I ask the support of the BBVA BANCOMER corporate to help me and give me a prompt solution and where can I send the videos and phone recordings because it only gives the option of sending photos on this portal please since it is something unfair myself I go to the day and today I do not have to feed my baby he asks me for his bottle milk and his diapers my baby does not care if his father has or does not have money and why do these executive and managerial people think of take or steal that leftover and you do not realize the situation we are experiencing beforehand, I will thank you for helping me to solve this problem as soon as possible, please

They awarded me the effective insurance, which they never mentioned to me, they told me what I had to pay that amount for plastic change, it was all a lie because of the lady who attended me. And what is worse, they did not share any policy with me.