Banco BBVA - 72477 Puebla

How it always happens in these types of establishments one does not go for pleasure, mainly it is to do money procedures. Hence what most banks do: sometimes a lot of people, queuing, cumbersome, etc. Virtually no bank is saved. They will always say that they value your comments very much and that the customer is important to them. But the truth is that his system will always be to wait and hold on. After all you have to do it. Or is there really another option?

Be careful as in customer service they take charge of life insurance without your consent. Lack of ethics. Terrible service

Let's see, it is true that the bank is taking the necessary measures right now, few people can enter, which means that there are endless lines outside. People who do not have the culture of maintaining a healthy distance crowd but it is true that there are those who do respect and leave the necessary space between each forgiveness in line. I recommend you go early, there are people trained from 7 in the morning and the bank is working from 8:30, if you happen to arrive at 8:30 that they are already open you will find 50 people easily before you. There are only two lines (one is the ATM, it is much less crowded) the line that enters the bank: whether you are a customer or not, you have to train here and serve people who go to the counter and with an executive.

Excellent, the lady who is in charge of cleaning, always cleaned all the ATMs when they were finished being used, congratulations for doing your job very well

Excellent place, good treatment by employees and large number of cashiers

In the middle of phase 3 of the pandemic by COVID-19, the people in charge of this bank branch do not organize people, they do not invite them to keep a healthy distance, there is no signage on the floor that indicates the space to be kept and the manager from the entrance he only closes the door of the bank, sits down and falls asleep. It is not acceptable that you are allowing your branches to be a focus of infection.

The worst branch of all, terrible attention, I went to update my file, after having already carried out my virtual procedure, which failed due to bad attention and a failed virtual process, I went to the branch to "SOLUTION" and again the process was unsuccessful, the The staff pays little attention to the process, they are easily distracted with their mobile phone, which causes their services to be poor and you have to go several times for the same process.

Terrible attention to their customers, they make you wait hours to attend to a problem with their accounts. They give preference to people with an appointment, and that's understandable, but they don't notify you of the waiting time if you arrive directly at the branch, you can easily spend 3 hours with an executive.