Banco BBVA - 55700 San Francisco Coacalco

They say they are open from 9am, lie !!! They serve until 10 AM and the staff is worth having so many people waiting. Ok they ask me for more detail in case of my experience I was more than two hours waiting for the service and that was not one of the last people since there were many, they told me by phone customer service that the service at the branch was at 9. , So I went at 9 to get there fast "according to me"; but oh surprise the executives of the branch were sitting there inside but the branch did not open until 10 AM; And indeed they opened until 10 o'clock !!, Then they opened to the public "according to them" they attended to what we were going through little by little, but at a certain time some acquaintances of the executives began to arrive around 10:30 more or less, and they began to pass them first without training or waiting but that if they made everyone else wait longer, this was made known to the manager and he did nothing claiming that they had special appointments that they had made on the platform; I asked Before going to the branch and by phone they told me that they did not make appointments; Well, you can imagine my surprise, so in order not to extend myself so much I left until approximately 11:30 and I repeat it was not the last since it was more or less the 9th or 10th client lined up.

They are somewhat covered, They are located in Basement 1 H12 / 16

The truth is that the service is very slow, it was faster before the pandemic, I got in line at 12:30 and 3:30 p.m. it hadn't happened yet, closing is at 4:00 p.m. I do not understand why the service is so slow, take your precautions and leave on time or look for other options, since there is only an open box. Let's hope they improve the service since it is frustrating for those who arrive from 10 a.m. and that they are not taken care of.

The attention was very fast and very good, they solved all my requirements with excellent attention.

Terrible service, after 26 years of being a BBVA customer, I changed banks because of the terrible and negligent service they give at that branch. She looks like a market, she is dirty, an executive who does not know how to do her job and the worst conditions that a bank can give. Flee like the plague or, better yet, change banks

I do not feel sure that it is in the parking lot, the attention was fast, the good thing is that they open on Saturdays.

This branch and its director Luis Avila do not have training in simple processes to unblock card restrictions. I do not recommend opening SME accounts in this branch since the same director was the one who opened my account and by misplacing the data, my account was blocked, preventing my clients from going to deposit me.