Banco BBVA - 44550 Zapopan

Terrible treatment of foreigners (residents) put obstacles to everything and not attend. 2 days in a row lost ... they have you going round and round they put buts for ANY document, that if it is printed, that if it is digital, that it is missing this and the other. All for wanting to open an account here; They even have the nerve to say that foreigners are going to commit tax fraud ... I am a BBVA customer, but seeing how they treated my foreign husband gave me a lot of courage and even wanted to change banks. Terrible treatment and waste of time by box 4, box 1 and box 2. 100% incompetent, better go to another branch here they do not solve anything.

Good attention from executives and guys at the entrance but terrible attention from the director. Some time ago I went to get a debit card and since they did not register my complete data, I returned the next day to update them. They passed me on to the executive who turned out to be the director, I told him about my case and he only told me that I needed to sign some things and that's what I did. I asked him if it was the only data that was missing and he said yes. I called customer service to verify and I still needed to record more data. I came back in a while and they put me in with an executive, who was doing her job well when the director rudely enters her cubicle and says: "What are you doing? I had already updated the data for her?" I told him that I came back because I needed information and he insisted that I did not. I told him that I had not registered the beneficiary and the director in a bad way told me that for that I must bring a copy of the beneficiary's INE, which I know is completely false because I have already done that procedure and I told him, however he insisted that is the way things were and I didn't want the executive to do the paperwork for me. Luckily, I had a photo on my cell phone of the beneficiary's INE and the executive had no choice but to do it, who of course knew that she was not occupying it, however she had to pretend that she did because the director had said it in front of her. my. I do not understand how it is possible that they have people like that in those positions. I know that my procedure did not generate any profit and that is why the director wanted to get rid of me, however it was not the way and all users, regardless of the procedure we take, deserve a good treatment. Of course I raised the complaint to customer service giving the necessary data. A manager should be a good example for his workers, not the other way around.

1 hour for them to go to the window, it doesn't even take that long to enter with executives

They are louts, the guys at the entrance. One of them, lukewarm gorilla. Seeing that I am taking a client in a wheelchair and not being able to jump over the filthy old, broken "sanitizing" mats, without any liquid. They just stare. They swear they look pretty. They lack a lot to be "men". Nothing chivalrous or restrained and cynical, when I turned around and said, * THANK YOU! FOR YOUR HELP * and let's not say the "executive" that I only remember is short and overweight. Treat the older adult like stupid. Ignoring him and using expressions of annoyance. Being that the adult that I was carrying, despite his age, is a professional, has a lucidity, intelligence and KNOWLEDGE, that this type in three lives, would not be able to acquire. What she does, I could learn in a week but if I as a doctor I give her a week to learn the names of 10 medications, I assure that I could not. In addition to disrespecting us, answering personal calls while he treated us badly. (I can repeat your talk). And still, what it was, I DIDN'T SOLVE IT. On the contrary, I was COMPLICATED using the applications and disabled the alerts, since I am paying for that service. I would be ashamed to belong to such a low rated institution.

Terrible service, it took more than two hours for them to attend me, the treatment is from the ship, from those who are at the entrance, to those who are at the window, they should be more friendly and more presentable... bad service... .

THE WORST BRANCH, you can't put 0 otherwise you would put it, the service is lousy, there are never cashiers at the counters, there are times when it is completely alone without staff, I am a customer and they always take a long time, it lasts more than 2 hours and I never they happened, I ended up leaving and that many people also got desperate and left; That is, if they pass directly to their friends or acquaintances without a turn, then it is better not to be a client because they pass them faster. In addition, the people who are at the entrance to help speed up the service start talking with the cashiers and they only get in the way, they do not help at all, they do not make you want to contract a single product. I WISH THE MANAGERS WOULD PAY ATTENTION AND SOLUTION.

Every time I come it's like this. The one in Plaza Guadalupe is recommended and more agile. When trying to take a shift through the app, it shows that there are no shifts available, forcing this endless queue.