Banco BBVA León Plaza Mayor - 37120 León

Good bank, well located, rows of cashiers are fast, good attention from staff.

Many people. Super late. Lousy customer service.

I am not an account holder so I always arrive at 8:30 which they just open to be one of the first and it does not take 5 minutes inside the branch. Take into account that it is a bank that gives preference to its account holders, so I recommend arriving early, otherwise you have to make long lines and hold on when an account holder who was behind you goes to the window first ... at the end of the day those of us who are not account holders are going to make a move for someone who is, but anyway! silly rules.

...all ATMs working, very clean and accessible, super parking lot in Plaza Mayor...

Very bad service, there are 3 times that I go to this branch to carry out a procedure without response. The 1st. Register an account, they take my data, biometrics and ine and everything they ask you to carry out the operation, I tell the executive if there is nothing else she needs and she tells me that not everything is fine. The 2nd. The account is blocked and they ask me for my documents again, I go to the Suc. And the Executive tells me that they did not do anything when I went the first time. She asks for my documents and tells me that she cannot carry out the process because the voucher is not valid, I tell her that it was the document I presented the first time. He answers that he cannot and that he will bring a valid one (rather he did not want to do the paperwork). And the 3rd. I'm going to Suc. Again with all the requirements and they tell me from the entrance that this process is carried out only 9am to 3pm haha, I arrived at the Suc. at 2:45 pm but the person who assigns the shifts tells me that because of the time it was no longer possible and that it was tomorrow, so it would be the 4th time that I go to that Branch ... So far I have not completed the process, because they think that I have My time at their disposal or that I do not have things to do, my account is still blocked and I cannot use it even to buy a gum ... bad Branch, bad service, bad staff, bad telephone service, bad BANK ...

I confirm: executives attend by appointment and those who are free seem to not want to work, attention to the Manager, hopefully if you change things, December 9, 2021 executive 7 attended appointment, executive 5 attended appointment and Executive 6 is only on his computer, while I keep waiting for attention, disappointing!

In general they are very incompetent, if you are going to make deposits, buy a product, request a line of credit, or any basic procedure you may have a good experience, but you just move it a little, if you have a minor problem or doubt there is no one I get you out of trouble, they give you pure false indications, talk here, talk there, it's not here ... so that after several laps the "executives" hide and end up solving the problem at fifteen hundred, if they knew of the subject would be solved in a simple visit. In general, be wary of the information they can give you.

Quick and efficient service. He was satisfied with the attention given by the staff.