Banco BBVA - 64460 Monterrey

Bad communication service to Mexico to request an expired card change.

Terrible customer service, they do not apologize for their lack of attention and they do not allow anyone to speak, putting aside the serious mistakes they commit, they leave you out in line without any explanation, then I went to see and there was nothing more than a cashier working in window, me and other customers in the line asked the manager to come out to solve the problem and she never came out, even the employees themselves did not want to give her name, apart from that it seems that that bank is abandoned, the plants all dry and plagued, terrible everything, service and facilities

terrible service, between the line and what I was waiting for inside the branch I lost more than an hour, the only available executive attended to someone who came after me (because according to only they were going to review some documents) it took more than 30 minutes with He and when I finished and approached me, the executive told me that he could not attend me, that he had to wait for another of his colleagues ... AFTER 1 HOUR, I asked if they had a return time since there was no one because "it was time food ", they couldn't tell me ... I totally couldn't do the paperwork.

Terrible service, they have you waiting two hours for an executive to attend you, and they spend it wandering around the branch instead of serving people. Do not come to that branch, they are poorly trained too, a little person arrived without their mental capacity well and they did not know how to give him the deal to withdraw from an ATM, better a young man who was also there to withdraw helped him.

Hello, do not go to that bank, terrible attention, they invent things to not give you a statement of account, the executive man told me that my credential did not work that it was canceled or with a report just because I told him that he occupies a statement of account for a Loan in fonacot because by force I wanted him to take out the loan with them I do not want I told him then he did not give me a statement of account and he told me that my ine was invalid super rare thing I got this account elsewhere and he did not give me can my ine in no place I only invent it so as not to give me the service that bad professionalism

The attention, and above all the friendliness of the staff, an excellent treatment!

This bank is characterized by bad processes, they bring you from one place to another, from the box, with the executive, the executive with reception, from reception to telephone contact and back to the box, and in the end reception gives the solution

The service is horrible. I spent two hours waiting my turn. And in the end they did not solve anything for me. I understand that they could not give me a solution. The problem is that I explained my topic to them and I saw that they did not give me importance or they did not pay me the necessary attention because if they had done it from the beginning they would have avoided the two-hour wait. And the truth is that I am very upset because even though I saw that they were doing... nothing... There were two executive cubicles and one was empty the other took a thousand hours. It is worth mentioning that when I arrived there was no one in front of me, only the person who was already being treated The manager was not...it took about 40 minutes. Eating. Knowing that there was only one executive and she was the one who gave me the indication to wait my turn. She was able to take care of me and that's it. I avoided the 2 hour wait. In addition, I was already waiting and two people arrived who passed them before me. One because she arrived all upset and the other because she already had an appointment.... I didn't know that you could make appointments to avoid the queues... anyway Terrible service. 0 stars and nothing recommended. If you guys know about this place to the manager or the executives, just tell me it's all constructive criticism. At no time was I aggressive or rude. . I understand that they couldn't help me but I wasted a lot of time for nothing. And they just told me there was nothing to do For the time lost, I expected a minimum effort to solve my problem.