Banco santander - 01870 Ciudad de México

I understand that you cannot always be nice all the time, but in no branch, of any bank, had I had a zero attitude of service and terrible treatment.

Terrible service, they take a long time to attend, the staff comes out and tells you that in a moment they will attend you and that according to there is a single executive there are several people and all talking on their cell phone regardless of the safety of the people, they should pay attention to this branch that has they waste time

Scarce staff, the deputy director of the branch saw that there were people waiting and he only spent it talking even when he was asked for assistance, the account executive gave false information in order not to attend. TERRIBLE SERVICE...

Bad attention, a long waiting time for such simple procedures, more than 2 hours and without any good response

Terrible service! The staff of this bank is a clear example of those who are fed up with their work and serving the customer. I did not last 24 hours with the product I hired because I had problems right away and the executives call the client a liar and ignorant in order to make the minimum effort to solve the problem or they do not solve anything and are upset by the bank's own failures ! While at the branch I had to see how they treat customers fatally at the level of yelling, zero professionalism, discussions between them in front of customers, the checkout with a single person, the executives spending hours with a single customer or talking. Horrible. The worst experience I have ever had in a bank and in a branch.

Terrible service in branch. There is always only one person working at the window. They do poor service. People gather inside the building.

If you plan to open an account there, think twice, better choose another branch. I went to have my token unlocked and I had been waiting for 1 hour and a half and they did not attend to me since there was an account executive. I approached the deputy director to ask if there wasn't something I could do to expedite the attention or the procedures to which he replied in a despotic way that there was nothing he could do. When I finally went to the executive, a certain Omar told me a lie, he told me that the token could only be done at my branch where I opened my account, he didn't feel like serving me !!! I was delusional and I believed him and I left very upset, I called the super line to corroborate and they told me that the activation process could be done at any branch ... I mean that this Omar deceived me just because I complained that they were slow to attend us. .. In the end the deputy director told me not to believe what they told me online ... That he was going to be able to do it because he was the "deputy director". In conclusion, if you complain because they are slow, they deceive you and treat you badly !!! So if you are going to attend, take time and patience! Or a gift because those who bring them a gift are treated well! A lousy experience!