BANCO SANTANDER - 97229 Mérida

Of the slower branches, usually only one teller is in operation.

Terrible service two days wasting time in the first one, nor did I arrive with the advisor ago because they make you wait hours of hours of hours as one has nothing to do even if there are unoccupied staff they do not attend ? the second at the moment that finally it is their turn Something strange happens when they speak it and they pass two people before one to avoid making a scandal, wait and since the advisor vacates and you tell him that I am talking to you, he leaves you with the pull that that number has already attended him and one of how He is going to attend to it if and I have it and he still does not attend me so that in the end he will come out to say that I could not help you because according to you INE is not from the state, which no other bank had given me buts ...

Terrible service ... I am sure that it is an ESSENTIAL REQUIREMENT TO TREAT CUSTOMERS (and also those who are not) IN ALL YOUR BRANCHES. both from the attitude of the one who attends the door (I have seen elderly people asking for information and they are denied it simply because they do not have the application). If your deposit is less than 25 thousand they force you to use an ATM even if you tell them that your deposit is with cents. At the cashier or window they get upset if the bills even are of the same denomination come scrambled ?. REALLY I DON'T KNOW WHAT SANTANDER IS EXPECTING TO IMPROVE THE SERVICE OR IF THEY AGREE WITH THESE BAD PRACTICES. IN ZERO END RECOMMENDED. I complain, I will continue to use it since some clients have their accounts there) but that does not prevent them from publicizing their HEAVY SERVICE

The worst bank that exists in Merida. You call the phone line for clarification and at one number they don't take the call and at the other number they take the call and you only hear the person in charge's breathing and small noises. I made them wait to see how long they hold in silence and make a sound and they hung up themselves.

On weekends you are denied opening a payroll account. And during the week they come out that this process is until 3 in the afternoon because it takes a long time (data that does not appear anywhere for information from users or clients). The staff are not friendly, helpful, or professional.

Santander does not shine for its efficient network and ATM service. And this is not the exception, this cashier presents many technical failures continuously. Do not come in fortnight because it is when it fails, it hurts because companies do not give you a choice for the payroll, but surely nobody would choose this bank

Terrible attention, the manager only passes ladies to flirt, the executives just go around everywhere without paying attention, they attend you as long as they want. Anyway... all wrong.

Terrible service at the window. Today I went to cancel a card. I waited patiently to go with an advisor who carried out the quick process and took me to the window. Hence terrible, paperwork, and 4 calls because the procedure of which he already had the sheets in hand did not appear. When the system showed that I had to pay a difference, it was in very bad taste that the cashier raised the horn to ask the first advisor who attended me, if he told me that I would have to make that payment, since I know otherwise ( with a mocking and mimic voice) I was going to claim that no one told me and that I was not going to pay him. Situation that never happened, since I understand the nature of the procedure. They lack a lot of training for customer service, the only good thing was that I was able to end all relationship with that bank despite the awkwardness of the process.